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DHTS Information Technology Manager in Durham, NC



$100K - $150K*


Systems Architecture & Engineering, Technology Management


Less than 5 years

Job Description

Primary role:

This position reports to the Sr. Manager of DHTS Customer Service Center and will be primarily responsible for the leadership of DHTS personnel on the device support and service desk off-shift teams within CSC. The supervisor provides communication and direction in the support and maintenance of the CSC functions and maintains liaison with DHTS management and customer representatives.

The device support team has the day-to-day responsibilities for configuring, implementing, and supporting approximately 26,000 devices and 30,000 customers based upon the Geographical Support Model. This group

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Valid through: 2020-4-9

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* Ladders Estimates