DevSecOps Manager/Technical Operations Leader at Insight Enterprises Inc in New York, NY

Insight’s Digital Innovation Solutions team is bringing exciting products to market which leverage the Microsoft Azure IoT stack. Utilizing a wide array of Azure services and a modern codebase, these solutions are built on cutting edge technologies and are slated for continuous improvements in functionality, infrastructure, and operations as the solutions evolve.

The team is seeking a hands-on leader to drive and organize several operational aspects of the platform:

DevSecOps Manager

Responsibilities:

• Oversee the customer onboarding/provisioning process, including coordination across Insight teams, provisioning automation, runbook creation
• Organize technical writing efforts to create end-user documentation, installation runbooks, and helpdesk support runbooks
• Be the primary point of contact for level 2 support, coordinating efforts to investigate, prioritize, address, and escalate support issues
• Continue to evolve the monitoring of both cloud and edge components of the solution, including reporting, alerting rules, and integration with support systems
• Schedule maintenance of cloud infrastructure and edge devices
• Recommend and implement security best practices for device and cloud application security
• Plan releases of software across multiple customer environments, including publishing release notes

Qualifications

• 5-10 years of industry experience
• Breadth of knowledge across Microsoft Azure products & solutions
• Past experience managing an IT operations team, especially one including hybrid cloud components
• Understanding of Linux security best practices
• Experience defining InfoSec principles; experience pursuing a relevant InfoSec certification a plus
• Experience with scripting, specifically PowerShell, Azure CLI, bash shell
• Deep familiarity with Azure Application Insights/Azure Monitor, including logging, alerting, dashboarding
• Ability to troubleshoot, investigate issues, and identify common support scenarios for prescriptive runbook documentation or proactive monitoring
• Experience with ServiceNow or other standard ITSM tools
• Critical thinking, problem-solving, trouble shooting and decision-making skills
• Strong communication skills
• Desire to work in fast-paced, entrepreneurial setting
• High integrity, with a proactive, positive approach to work
• Education: BA/BS.