DevOps Support Engineer

Salary depends on experience
Posted on 03/21/18
Virtual / Travel
Salary depends on experience
Posted on 03/21/18


Provide software technical support to developers and configuration managers on the CloudBees products. This includes communicating directly with customers via our support portal. This is however, much more than just a “support” position.

  • Ability to analyze scenarios of software implementations and provide solutions for problems
  • Set correct priorities for ongoing issues
  • Work with the CloudBees development team to improve products and/or resolve customer issues
  • Work with other software partners to resolve customer issues
  • At times, work in high pressure situations such as “customer down” priority scenarios to resolve issues timely and professionally
  • The support engineer must be well-rounded in IT skills, the ability to use a wide range of that knowledge at any given time is crucial
  • Capable of working in a fast-paced environment


  • Bachelordegree in computer science / IT – or – equivalent experience
  • Trouble shooting skills with multi-threaded applications (debugging, analyzing a thread dump, troubleshooting
  • Jenkins user (setting up release processes, for example)
  • Measurable level of experience in multiple operating systems (Windows, Linux, OS X)
  • Measurable level of experience with continuous integration. Jenkins experiencepreferred
  • Measurable level of experience with Docker, AWS and Configuration Management tools (Chef, Puppet, etc...) 
  • Basic knowledge of shell scripting (CMD, KSH)
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