DevOps Support Engineer

CloudBees   •  

Virtual / Travel

Not Specified years

Posted 242 days ago

This job is no longer available.

Responsibilities

Provide software technical support to developers and configuration managers on the CloudBees products. This includes communicating directly with customers via our support portal. This is however, much more than just a “support” position.

  • Ability to analyze scenarios of software implementations and provide solutions for problems
  • Set correct priorities for ongoing issues
  • Work with the CloudBees development team to improve products and/or resolve customer issues
  • Work with other software partners to resolve customer issues
  • At times, work in high pressure situations such as “customer down” priority scenarios to resolve issues timely and professionally
  • The support engineer must be well-rounded in IT skills, the ability to use a wide range of that knowledge at any given time is crucial
  • Capable of working in a fast-paced environment

Qualifications

  • Bachelordegree in computer science / IT – or – equivalent experience
  • Trouble shooting skills with multi-threaded applications (debugging, analyzing a thread dump, troubleshooting
  • Jenkins user (setting up release processes, for example)
  • Measurable level of experience in multiple operating systems (Windows, Linux, OS X)
  • Measurable level of experience with continuous integration. Jenkins experiencepreferred
  • Measurable level of experience with Docker, AWS and Configuration Management tools (Chef, Puppet, etc...) 
  • Basic knowledge of shell scripting (CMD, KSH)