Delivering DevOps and Cloud (primarily Google) projects at customers, including customer interactions, technical leadership, understanding customer requirements and delivering outstanding solutions that exceed customer’s expectations.
Training customers and serving as their guides on their DevOps transformation journey, teaching them DevOps concepts and mapping DevOps solutions to their needs.
Establishing relationships with customers, assisting them with technical solutions and solving problems.
Driving customer feedback to internal stakeholders to ensure the best possible customer experience with Burwood’s Google Cloud services. Assist in prioritizing requirements by communicating customer needs and impact.
Providing best-practice advice and recommendations to customers. Developing these into templates to be used throughout the TAM team.
Managing and delivering exceptional operational support to customers, including managing critical issues and escalations.
Coordinate and manage numerous activities and priorities in support of the customer and internal process
Have the opportunity to be trained on the newest technology including Google Cloud Platform.
Who You Are
You are a technologist with a passion for DevOps and cloud technology and enabling customer success.
You have strong experience with IT operations and consulting.
You are motivated about consulting with a variety of customers, helping them achieve their technology goals, leading discussions and presentations in front of a customer audience.
You are collaborative in nature and enjoy working closely with customers and colleagues, understanding challenges, and building technical solutions together.
You are a detail-oriented, enthusiastic, learner with the ability to work well as part of a team.
You enjoy problem solving and workflow challenges.
You have excellent communications skill whether that be in-person, over-the-phone or e-mail, with both technical and non-technical stakeholders.
You’re a self-starter, you take initiative and have the ability to multi-task.
You’re willing to travel
The Tech Stuff
Infrastructure as code experience with Terraform, CloudFormation, etc.