$80K — $100K *
Development Escalation Engineer
Lenel Systems International Inc., a United Technologies Company (UTC) and a leading provider of software security solutions, seeks a motivated candidate to join our Engineering department at the Pittsford, NY site.
Benefits include working with a highly talented development team, flexible hours, UTC’s Employee Scholar Program, and the ability to advance within Lenel or UTC.
The Development Escalation Engineer is responsible for troubleshooting, root cause identification, problem resolution, and maintenance of Windows-based software solutions that will shape the future of the security industry. This includes working with the latest technologies and on exciting applications like biometrics, smart cards, access control, ID management and digital video.
The successful candidate will be a member of the Support and Engineering team focusing on sustaining and maintenance of our flagship security product. The candidate will leverage their software troubleshooting and physical security domain expertise to provide deep technical troubleshooting for escalated issues that involve complex and business sensitive support situations. Through root cause analysis performed by the candidate, support issues validated to be caused by software defects are escalated to the sustaining engineering team, while other issues are de-escalated with appropriate recommendations for further action. The candidate will be required to join customer calls and present technical solutions and status updates to the end user customer. The candidate will be provided a career opportunity to advance within the Engineering team and join new product development and partner program support.
The responsibilities will include:
Valid through: 8/6/2020