Dev Ops Lead in San Francisco, CA

$100K - $150K(Ladders Estimates)

MyTime   •  

San Francisco, CA 94102

Industry: Technical Services


5 - 7 years

Posted 58 days ago

This job is no longer available.

Company Description

MyTime is a fully integrated scheduling, payments, and automated marketing platform, specializing in large multi-location chains and franchises. Our mission critical software -- which includes in-store scheduling and online booking, client record management, email and SMS marketing, and a full point of sale for handling payments -- is used in every aspect of the customer journey. Our customers rely on their service businesses to remain competitive in the age of Amazon, and they need a next generation POS to help them achieve this growth. We aspire to be the "operating system" of their business.

We also made it easy to plug our online booking, payments and messaging capabilities into the places customers are found today, including Google Search, Facebook, Instagram, and the merchants' own websites and mobile apps. Upon adopting MyTime, our customers see average revenue growth of up to 30% through improved operational efficiency, greater customer retention, and access to new customer acquisition channels.

Our product is used at over 14,000 locations across the globe, ranging from single-location sole proprietors to multi-billion dollar Fortune 500 chains. As a completely cloud-based solution, MyTime is designed for quick and easy deployments. It's lauded for its ease-of-use and short ramp-up time, having won numerous awards such as the Best Commerce Product of 2017 from the Local Search Association.

MyTime is backed by Upfront Ventures and Khosla Ventures and was founded by Ethan Anderson, a successful serial entrepreneur whose first startup, Redbeacon, won TechCrunch50 in 2009 and was acquired by The Home Depot.

Come help us realize our vision of becoming the world's leading online scheduling and local commerce platform!

Job Description

As DevOps engineer for MyTime, you will ensure services and infrastructure are fast, stable, and scalable. You will build out services and tooling that are not already attainable via open source software. Operational tasks such as infrastructure, build/release, and systems administration will also fall within your realm of responsibilities. You will be responsible for configuration management and the build and release lifecycle.

System troubleshooting and problem solving across platform and application domains will be a part of the job, but we are primarily looking for someone who can proactively suggest architecture improvements to our engineering process and system design in general.

The ideal candidate will need a strong software development background along with a solid understanding of systems, database architecture, and data integrity. If you have a passion for programming and automation, and actively look for opportunities to develop tools to streamline and simplify the development, we would love to speak with you!

Key Responsibilities

  • Oversee and manage the release process
  • Investigate and recommend best practices for maintaining code quality, including development of code metrics, code review workflows, code coverage measurement and the efficient use of static and dynamic analysis
  • Actively mentor junior developers and train experienced engineers, improving their skills, knowledge of our systems, and their ability to get things done!
  • Manage Backup and Recovery procedures, in accordance with our Disaster Recovery and Continuity policies
  • Coordinate with the appropriate teams for incident resolution for high severity or escalated incidents
  • Accept on-call rotations for emergency situations (resolving network, storage, DB, or memory issues)
  • Ensure critical system security in compliance with company security policy through the use of best in class cloud security solutions.
  • Maintain documentation and troubleshooting runbooks
  • Build and maintain tools for release, infrastructure and application monitoring and operations
  • Evaluate open source technologies to continually enhance our stack and processes


  • 5 years of infrastructure operations experience, including architecting databases and web servers for scalability and high availability
  • 5 years experience with Amazon Web Services, MySQL and NoSQL databases, Docker containers, Elasticsearch clusters, nginix web servers, HAProxy load balancers, strongly preferred.
  • 5 years experience building and maintaining a CI system, preferably with working knowledge of Jenkins
  • Familiarity with systems, networking and software development (OS, firewalls, Load Balancer, Web Server, Application Server, etc)
  • Familiarity with tools for monitoring (esp. Cloudwatch, Grafana) and logging (esp. Kibana, Logstash), strongly preferred
  • Collaborative work style that can be effective in an Agile environment
  • Bachelor's degree in computer science or equivalent experience

Valid Through: 2019-9-20