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Desktop User Experience Specialist in Baltimore, MD

Coppin State University

Baltimore, MD 21201
1w ago


$80K - $100K*


Technical Support


Less than 5 years

Job Description

  • Troubleshoot, support and resolve client systems over the phone and in person.
  • Support client systems' hardware and software including desktop, mobile devices, scanners, printers and other peripherals.
  • Providing software and hardware troubleshooting, maintenance and support, installing software and hardware, installing and configuring OS based on the current IT policies.
  • Setting up and installing new client devices and peripherals to meet users' expectations and configuring client devices for networks.
  • Accept his/her daily assignments using an Automated Help Desk system.
  • Install, configure, and troubleshoot client systems' network connections in a Windows 10 Enterprise.
  • PC deployment that includes lifting and carrying PCs and monitors weighing up to 20-lbs.
  • Troubleshoot, support and resolve virtual desktops.
  • Working with other departments to resolve client issues
  • Position reports to the Director of the Digi
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Valid through: 2020-4-8

About Coppin State University

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