Desktop Support / Workstation Engineer


Fishkill, NY

5 - 7 years

Posted 249 days ago

  by    Prajyot Bonde

This job is no longer available.

Description/Comment: IT Administrator 1, this role monitors and controls computing systems and associated peripheral devices to ensure continuous and effective operation; determines equipment setup and procedures for running such equipment within a works Distribution/Fulfillment Center environment.

Essential Duties & Responsibilities:

*      Provides second- and third-level technical support to internal customers*  workstations, peripherals, and associated systems.

*      Able to ensure continuous operations by implementing creative and standard solutions; serves as a resource to junior technicians.

*      Viewed as a technical resource and/or subject area expert in their field by peers within IT.

*      Understands business partner/customer group* s business objectives and how their work can help the business realize its objectives or, in the event of problems, adversely affect their productivity.

*      Can organize, assemble and lead teams of like technicians.

*      Resolves reported problems related to hardware, operating systems, applications, security/software updates, materials handling systems, and configuration issues.

*      Communicates technical information to technical and non-technical end users.

*      Possesses technical knowledge and understanding of end-user systems to work on complex projects and participate on technical project teams.

*      Works with other IT team members to identify and resolve operational problems.

*      Supports the planning and installation of new end-user systems and upgrades.

*      Able to create or modify procedures to solve complex or abstract problems for which no existing policies or processes exist.

*      Ensures practices and policies for technology areas are revised as needed.

*      Discusses and presents information and issues internally within IT and business staffs.

*      Able to interface with all levels of IT management in business terms.

*      Provides end-user technical guidance across other functions and to customer groups.

*      Ensure effective communications* up, down and across the business.

Organization Relationships: Interacts with all levels of the leadership team, business partners, And peers.

Required qualifications:

1) Knowledge, skills & abilities:

*      Ability to learn new technologies quickly and analyze problems effectively.

*      Must possess the ability to multi-task and react quickly and professionally in high-stress situations.

*      Willingness to work flexible shifts

*      Operating Systems troubleshooting: OS X, Linux, Microsoft Windows 7 and 10 Operating Systems.

*      Application troubleshooting skills.

*      Hardware troubleshooting skills: PC, MAC, Symbol Mobile Devices, Thermal label printers, Client / Dell / Ricoh / Client laser printers, Cisco IP Networks, and Wireless.

*      Excellent analytical, organizational, oral and written communication skills.

2) Minimum experience:

*      5+ years of proven experience in a role providing Technical Support in an Enterprise environment.

*      CompTIA A+, or equivalent certification or experience.

*      CompTIA Network+, or equivalent certification or experience.

*      Microsoft Certified Professional, or equivalent certification or experience.

3) Nice to have:

*      Peal Script

*      Mobile Device Management

*      WYSE Configuration Manager