Desktop Support

Confidential Company  •  Washington, DC and 2 other locations

Less than 5 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 03/09/18
Confidential Company
Washington, DC
Less than 5 years experience
IT Consulting/Services
Salary depends on experience
Posted on 03/09/18

US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • The Desktop Supporttechnician is expected to install, maintain, and troubleshoot standard computer hardware, software, peripherals, and other approved personal computing devices to ensure that all IT-dependent activities continue to function, while minimizing disruption to clients.

Essential Job Functions:

  • Respond to IT support requests from clients as related to hardware and software issues via multiple sources, such as phone calls, emails, and referred tickets
  • Enter call data into the ticket tracking system
  • Interact with clients in a courteous and professional manner
  • Communicate updates on issues in a timely manner to ensure client satisfaction and productivity
  • Provide on-the-spot training to clients
  • Configure and install computer equipment, peripheral equipment, and other personal computing devices
  • Troubleshoot and diagnose escalated problems by evaluating multiple options using checklists and guides
  • Seek technical assistance or escalate problem, when necessary
  • Implement predetermined software or hardware changes to rectify any issues
  • Ensure compliance with IT policies, data consistency, as well as inventory management and reporting
  • Maintain an accurate inventory of all IT equipment and software
  • Act as department?s hardware and software asset custodian and ensure equipment and licensed software are tracked and maintained in line with current policies and procedures
  • Participate in project implementation and deployment efforts with team members, clients, and other IT groups
  • Coordinate plans and schedules of installations and deployments and ensure deployments meet client expectations
  • Setup video-conference, audio-visual equipment, and other electronic devices for events
  • Provide basic mobility support on iOS and Android smartphones and tablets
  • Perform Active Directory related functions, as appropriate, under the local IT access rights (e.g. create and update access permissions)
  • Work with basic infrastructure products and basic networking products
  • Provide maintenance and support for basic client products, peripherals, and network
  • Ensure that information and systems are protected in a manner consistent with Bank information security policy, procedures, and standards

Educational Qualifications and Experience:

  • Education: Associates degree in an IT-related field
  • Role Specific Experience: 2+ years of experience in supporting clients at the desktop level
  • Experience with supporting Windows OS (imaging, staging, and troubleshooting)
  • Experience in supporting desktops, laptops, printers, projectors, scanners, and monitors

Certification Requirements:

  • Certification in COMPTIA A+ and COMPTIA NETWORK + is a plus

Required Skills/Abilities:

  • Knowledge of networks, Wi-Fi, remote access, and high speed broadband
  • Good knowledge of enterprise management tools, such as SCCM and Active Directory
  • Excellent troubleshooting skills (desktops/laptops/printers)
  • Great problem solving skills coupled with the ability to anticipate, identify and define problems, seek root causes, and develop and implement practical and timely solutions
  • Proficiency in Outlook, RMS, MS Office 2010/2013, Remedy, IE
  • Excellent oral and written communication skills
  • Excellent interpersonal skills
  • Superb problem solving and analytical skills
  • Ability to deal sensitively in a multicultural team environment
  • Ability to quickly adapt to new situations and changing priorities
  • Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously
  • Must be punctual, reliable, and accountable for themselves, with ability to follow through with tasks

KEYWORDS:

HelpDesk : IT, Helpdesk Support, Desktop operating systems, Desk Side Support, Desk Side, IT Support, Technical Support, WindowsSupport, MAC Support, MACOSX Support, Remote Support, Support Tech, 24x7, SupportTechnician, Outlook Migration, Exchange Migration, printer support, VOIP Support, LANSupport, WindowsSupport, Windows 7, Windows XP, Windows8, antivirus software, spyware, desktop computers, network servers, network printers, remote connections, connectivity, networks, MS Office, desktop technician, PC technician, support engineer, PC support, desktop support, PC ticketing, laptops, fixing, cabling, LAN/WAN, network. Cisco switches, hubs, TCP/IP, IP, troubleshooting, SMS, Active Directory, Dell Kace, Help Desk systems, A+, CompTIA, Dell Support, HP Support

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