Desktop Support

Cynet Systems   •  

Trenton, NJ

Industry: Technology

  •  

Not Specified years

Posted 7 days ago

  by    Cynet Sytems

We are looking for Desktop Support for our client in Ewing, NJ

Job Title: Desktop Support

Job Location: Ewing, NJ

Job Type: Contract 12 Months

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • Provide helpdesk support and resolve problems to the end user's satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain the helpdesk tracking software (ServiceNow)
  • Document internal procedures
  • Assist with onboarding of new users
  • Ensure each user has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Install, test, and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Report issues to the Service Desk for escalation
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • MobileIron GO experience
  • Office 365, iCloud, Microsoft Teams and One Note experience
  • Support Xerox WorkCentre 7775/7970/7875 Printers/Copiers
  • Perform timely workstation hardware and software upgrades as required
  • Windows 10, Windows 8.1 & Windows 7 experience must.
  • Administer McAfee virus protection products(anti-virus/encryption) for each workstation
  • McAfee EPO Antivirus/Antispyware Definition Updates
  • Microsoft patch management through SCCM 2012
  • Maintain and create images for company workstations using SCCM 2012
  • SCCM Image Engineering management/knowledge is must
  • CISCO Anyconnect- WSA file
  • CISCO AMP client
  • SAP GUI changes
  • Windows 10 Updates
  • Hardware support
  • X1 Carbon G5
  • Surface Pro
  • Google chrome (repackage)
  • German Language Pack
  • Shared Computer Option
  • Office 365 update
  • Enable the updated image for VAR