Desktop Support Technician

Shire plc   •  

Lexington, MA

Industry: Technology


Not Specified years

Posted 33 days ago

  by    Vinay Shrivas


Hope you are doing great.

We have very good position with our client, please let me know if you are comfortable with the below job description with your updated resume

Title: Desktop Support

Location: Bannockburn, IL - 60015

Duration: 12+ months



  • Desktop hands and feet support
  • IMAC (Install Move Add Change)support
  • Asset refresh
  • Assetdisposal activity (Excluding physical disposal)
  • Hardware break-fix of end-user devices
  • Smart hands support.
  • Incident recording and update.
  • Basic end user training not exceeding 15 minutes
  • Third Party / OEM Vendor coordination.

Key Activities

  • Provide onsite support as per site categorization to provide operational and technical support
  • Network & Telecom devices are included in support across all sites under Hands & feet support model.
  • Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users
  • Coordinate for EUC service related activities with the Service Desk and other resolver teams
  • Perform support for application certifications and deployment for end point software.
  • Coordinate with third party as necessary to keep Equipment and Software in good working order.
  • All dedicated field support engineers should be available for on callsupport. (after business hour support if required)