Desktop Support Technician

  •  

El Segundo, CA

Industry: Technology

  •  

Less than 5 years

Posted 176 days ago

  by    Cynet EngineeringTeam

This job is no longer available.

We are looking for Desktop Support Technician for our client in ?El Segundo, CA

Job Title: Desktop Support Technician

Job Location: El Segundo, CA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

  • Min 3 year of exp
  • Desktop Support Technician Job Requirements

The successfully selected Desktop Support technician will be able to demonstrate a moderate level of understanding around standard PC technologies. This will include, but not limited by:

  • A solid understanding of PC architecture and troubleshootingexperience
  • A solid understanding of TCP/IP in respect to desktop computing
  • A strong customer service background
  • Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
  • Images and deploys systems to users per established procedures.
  • May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area, or the equivalent.
  • Has knowledge of commonly-used concepts, practices, and procedures in the Windows environment.
  • Follows instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision.
  • Effective communication and interpersonal skills are required.
  • Prior experience with the Remedy ticketing system is a plus.
  • Experience in performing information systems administrative procedures and maintaining documentation is highly desirable.

Functional Skills:

  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • mages and deploys systems to users per established procedures.
  • Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
  • Desktop Support technician will be able to demonstrate a moderate level of understanding around standard PC technologies

Skill:

  • Desktop support/service desk personnel 
  • Effective communication and interpersonal skills are required. 

Education:

  • Graduate