Desktop Support Specialist with Sharepoint

Confidential Company  •  New York, NY

5 - 7 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 12/05/17 by Radhika Arora
Confidential Company
New York, NY
5 - 7 years experience
IT Consulting/Services
Salary depends on experience
Posted on 12/05/17 Radhika Arora

Our client is a major player in national financialsupervision, payment processing and monetary policy strategy across the country.

They are currently looking for a strong Desktop SupportAssociate with particularly strong Sharepoint skills, both in everyday use and troubleshooting.

Role:

  • 2nd level Tech Support Agent
  • Deliver customer-facing services to all associated New York businesses
  • Resolve technical and analytical issues
  • Handle response-driven incident resolutions, along with ad-hoc project work
  • Develop and disseminate Sharepoint request forms
  • Provide support to mobile computing environments
  • Work in tandem with National IT teams to quickly handle common issues.

Profile:

  • 5+ years’ experience in a Desktop Support role for a large company
  • Excellent experience with Sharepoint using JavaScript, HTML, jQuery, AJAX, and Nintex
  • Experience performing desktop/networktroubleshooting, research, diagnostics and providing solutions
  • Ability to communicate with multiple seniority levels
  • Experience servicing high-complexity systems, hardware/software, and properly documenting solutions
  • Strong operational knowledge of mobile computer (iOS, Android and Blackberry OS)
  • Good knowledge of Windows 7/8/10 and MS Office including Visio and InfoPath
  • VPN, USB token authentication, remote access troubleshooting
  • Routers and wireless internet access experience
  • Grasp of Client/server networking concepts
  • Grasp of TCP/IP protocols

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