Desktop Support Specialist

Confidential Company  •  New York, NY
Salary depends on experience
Posted on 09/29/17 by Radhika Arora
Confidential Company
New York, NY
Staffing & Recruiting
Salary depends on experience
Posted on 09/29/17 Radhika Arora

Responsibilities:

  • Support internal customers with technical assistance, network connectivity, equipment diagnosis and troubleshooting of hardware and software
  • Support remote employees with technical assistance, remote access connectivity, equipment diagnosis and troubleshooting of hardware and software
  • Maintain and troubleshoot existing PCs and peripherals throughout the company’s network including but not limited to PCs, notebooks, and laptops
  • Provide service and support for all IT equipment to include personal computers, peripheral devices, hardware, and software used for business purposes
  • Provide on-call coverage during non-business hours
  • Provided after hours system testing and remediation support as necessary
  • Assist in deployment of new technologies and other related tasks
  • Manage IT inventory of all equipment, licenses, service, and support contracts and incidents.
  • Setup and troubleshoot mobile devices
  • Responsible for the installation of Operating System and Antivirus updates as necessary
  • Move, Add, and Change all technologyassociate with the desktop computing environment, including but not limited to PC’s, monitors, phones, and printers
  • Provide subtenant support for moves, adds, and changes as needed

  • Order, maintain, setup, and distribute all telecommunications equipment including but not limited to mobile voice and data devices, headsets, and telephones

Skills:

  • High School Diplomarequired/College Degreepreferred
  • Technical Certification in related field preferred
  • Customer service experience
  • Ability to travel, estimated to be 25% of schedule
  • Must be dependable and have excellent communication skills both verbal and written.
  • Ability to interact with various levels of employees throughout the organization
  • Ability to relay technical information to non-technical business units
  • Strongexperiencewith the following:
    • Microsoft Windows7
    • Microsoft Office 2007 – 2013
    • Microsoft SCCM
    • Basic networking (TCP/IP, DNS, DHCP, etc.)
    • Active Directory
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