Desktop Support Specialist

Confidential Company  •  Boston, MA
Salary depends on experience
Posted on 03/17/18 by Cynet Sytems
Confidential Company
Boston, MA
IT Consulting/Services
Salary depends on experience
Posted on 03/17/18 Cynet Sytems

We are looking for Desktop Support Specialist for our client in Boston, MA

Job Title: Desktop Support Specialist

Job Location: Boston, MA

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.? 

Job Description:

  • Desktop Support is responsible for Customer/User satisfaction as it relates to IT services and support. Acts as supporttechnician for sites as assigned and will perform tasks associated with managing, prioritizing, and resolving Help Desk tickets. 


  • Maintains the IT inventorydatabase.
  • Provides support of personnel as it relates to the use of equipment and software
  • Assess, debug and resolve technical problems associated with desktops and system peripherals.
  • Performs all duties in a respectful and professional manner.
  • Performs all duties in accordance with client's policies and procedures.
  • Performs all business administrative duties in a timely and accurate fashion.  
  • Participate in projects and meetings as required.
  • Support of personnel as it relates to the use of equipment/software in the client's enterprise environment as needed.
  • Coordinate site visits with service providers.
  • Assists with troubleshooting and resolving Network issues as required.
  • Assist with the Monitoring and Maintaining the health and integrity of the network
  • Assist with local backup and restore process as required
  • After hours support as authorized and required
  • Responsible to perform related duties as required.
  • Respond and resolve tickets and incidents in accordance with client's IT policies and procedures as they relate to customer support and updates
  • Maintain inventories of all client's IT assets using the client's inventory collection process to secure Commonwealth assets.
  • Manage the upgrade of hardware & software when necessary to insure that all services are provided in a secure and timely fashion. This includes but is not limited to new Anti-Virus, Operating System patches, or other mandated software upgrades as directed by client's standards and practices.
  • Clearly communicate and/or escalate to their supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact.  
  • Assist Telecom with movement of IP phones as required.  
  • Work collaboratively with internal and external groups in a team environment to improve overall customer service and support.  
  • Utilize any and all resources available through client and other sources for assistance with problem resolution.
  • Implementation of client's IT enterprise images for PC?s (Desktop/Laptop) according to client's procedures and policy to insure a consistent environment. 
  • Responsible for timely response and support during scheduled and authorized non-business hours to insure continuity of services to the network environment.
  • Install and move assets as required according to client's policies and procedures
  • Assist with meetings special projects and other requests as required to maximize the efficient use of IT resources.
  • Complete all activities within client's security policies and practices to insure the safety and privacy of data, its clients and its resources.
  • Act as the contact person for office wiring/cable installations and performs related duties as required.
  • Required to travel to various sites as needed or requested.
  • Participate in team meetings as required
  • Manage site specific projects as related to desktops. 
  • Assist with site specific projects as related to networkinfrastructure & server support
  • Install, configure and support state issued mobile devices 
  • Assists with troubleshooting and resolving Network issues and infrastructure as required.
  • Assist with local backup and restore process to include swapping tapes, restoring files, and transfer of media as required
  • Support, trouble shoot and configure remote access to assist network users with connectivity to client's network from non-magnet connections.
  • Perform all duties as required and directed.


  • Knowledge of hardware / Microsoft operating systems through current version
  • Experiencesupporting MS Office Suite
  • Experienceworking with Active directory
  • Knowledge of and experience with the Local Area Networks (physical and logical).
  • Knowledge of capabilities and limitations of computer hardware (PCs, Laptops, Printers & Peripherals).
  • Knowledge of IT industry standards.
  • Knowledge of the principles, practices and techniques of professional writing and communication methods.
  • Ability to follow oral and written instructions.
  • Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all client's activities
  • Knowledge and experience with basic security measures and requirements
  • Valid drivers? license and access to a vehicle 
  • Ability to lift up to 35lbs & push 65Lbs

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