Job Title: Desktop Support - Direct Hire / Full Time / Perm
Job Location: New York, NY
Job Type: Full Time / Perm / Direct Hire + Benefits
?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?
- ?Troubleshooting technical issues
- Ensuring that the processes are adhered to
- Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup
- Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
- Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
- Troubleshootingnetwork connectivity issues and diagnosing and solving hardware/software issues.
- Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
- Improves and maintains customer and employee satisfaction
- Performing asset inventory activities as needed
- Create documentation for process and procedures
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
- Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
Required Skills / Qualifications:
- Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
- Good knowledge of MAC OS, IPAD and Android devices
- Knowledge in windows Image build process and SCCM deployments.
- Basic understanding of Audio/Video equipment and conference room setup
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.
- Escalations Troubleshoot and assist end users with mobile device setup, activations and performance issues.
- Handheld ? Blackberry, Android & IOSsupport knowledge
- Strong Customer service skills
- Strong written and verbal communication skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
Other Skills / Experience:
- Must have professional experience using various Windows desktop operating systems.
- Strong desktop supportexperiencerequired. Excellent trouble-shooting skills
- Must Have experience in Providing smart hands support for Network and Datacenter Equipment
Years of Experience
- Min 5+ years experience in a similar position Work in similar technical profile.
- 2-3years of Data center experience
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