Desktop Support


New York, NY

Industry: Technology


5 - 7 years

Posted 260 days ago

  by    Cynet Sytems

This job is no longer available.

Job Title: Desktop Support - Direct Hire / Full Time / Perm

Job Location: New York, NY

Job Type: Full Time / Perm / Direct Hire + Benefits

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • ?Troubleshooting technical issues
  • Ensuring that the processes are adhered to
  • Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup
  • Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
  • Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
  • Troubleshootingnetwork connectivity issues and diagnosing and solving hardware/software issues.
  • Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
  • Improves and maintains customer and employee satisfaction
  • Performing asset inventory activities as needed
  • Create documentation for process and procedures
  • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
  • Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.

Required Skills / Qualifications:

  • Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
  • Good knowledge of MAC OS, IPAD and Android devices
  • Knowledge in windows Image build process and SCCM deployments.
  • Basic understanding of Audio/Video equipment and conference room setup
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.
  • Escalations Troubleshoot and assist end users with mobile device setup, activations and performance issues.
  • Handheld ? Blackberry, Android & IOSsupport knowledge
  • Strong Customer service skills
  • Strong written and verbal communication skills

Soft Skills:

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance

Other Skills / Experience:

  • Must have professional experience using various Windows desktop operating systems.
  • Strong desktop supportexperiencerequired. Excellent trouble-shooting skills
  • Must Have experience in Providing smart hands support for Network and Datacenter Equipment

Years of Experience

  • Min 5+ years experience in a similar position Work in similar technical profile.
  • 2-3years of Data center experience



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