Desktop Support

Cynet Systems   •  

Maryland Heights, MO

Industry: Technology

  •  

Not Specified years

Posted 6 days ago

  by    Cynet Sytems

We are looking for Desktop Support for our client in Hazelwood, MO

Job Title: Desktop Support

Job Location: Hazelwood, MO

Job Type: Contract 12 Months

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Blackberrys, and LAN cable drops
  • Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
  • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
  • IMACD function including installation and decommission
  • Backing up and restoring user data, settings and associated systems administration activities
  • Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
  • Assist on Incident and Problem management activities
  • Taking ownership of issues through to resolution on all appropriate requests
  • Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
  • Move equipment associated with escalated help desk incidents and service requests
  • Performing asset inventory activities as needed
  • Recommends and/or performs upgrades on systems to ensure longevity
  • Works with procurement staff to purchase hardware and software
  • Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites
  • Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.
  • Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement
  • Be available for Oncall support during afterhours as and when necessary
  • Adhere to ticket response and resolution SLA's as agreed upon with the customer