We are looking for Desktop Support for our client in East Jersey, NJ
Job Title: Desktop Support
Job Location: East Jersey, NJ
Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire
"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."
- To independently resolve tickets, provide on callsupport and doing root cause analysis to ensure positive customer feedback.
- To provide support for on call escalations and doing root cause analysis of given issue.
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training fresher's, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions
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