Desktop Support

  •  

Jacksonville, FL

Industry: Technology

  •  

Less than 5 years

Posted 158 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for Desktop Support for our client in Jacksonville, FL

Job Title: Desktop Support

Job Location: Jacksonville, FL

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time." 

Job Description:

  • Taking direction from the Team lead, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services.  
  • This is a senior-level technical position, requiring a wide variety of experience in supporting technology in a complex environment.  
  • The incumbent will have demonstrated advanced, in-depth experience with implementing, configuring and supporting Windows based computers. In-depth proficiency and knowledge and hands-on experiencesupporting servers and network technology is also required to be successful in this position.  
  • The incumbent will provides work guidance or orientation for non-routine procedures, complex issues, and implementation. 
  • Duties include level 2 and 3 support of IT applications, products and services; configuring, installing, and securing computer hardware, software, servers and peripherals.  
  • Updates the technical inventorydatabase and tracking system to reflect current request status and builds an array of technical documentations.
  • The incumbent will research, analyze, pilot and repair complex computer hardware and software problems; will have strong skills in customer service, communication and collaboration in team environment supporting techs to resolve complex problems. 
  • An in-depth knowledge and demonstrated expertise of desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies is required.  
  • The incumbent must have experience implementing and supporting complex, integrated systems. .
  • Work is subject to general review and approvals of the supervisor(s).

Qualifications:

Minimum Qualifications:

  • Bachelor's degree from an accredited higher-education institution or five years relevant experience.
  • Strong knowledge and experience with Windows operating systems and virtual servers
  • Understanding of network, systems and configurations
  • A+ certification plus one, preferably two, of the following certifications:
  • Minimum of 2 years experiencesupporting Windows 7, Ms Office 2007/10/13 , Internet Explorer, Anti-Virus, Laptop Wireless setups, Hardware Break/Fix Support, Software Break/Fix Support, Encryption
  • N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT); and HDI.
  • Lenovo Certification must be completed within 3 months of employment
  • Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.

Preferred Qualifications:

  • Experience as a senior-level Desktop Systems Technician or Engineer in a financial setting for a minimum of 2 years
  • Lotus Notes, Blackberry, Citrix, Active Directory, iOS, Java, Oracle, TCP\IP,
  • Market Data Products, Trading Floor Systems
  • MCSE, MCSM; Systems and/or Networking Certification a plus

Performance Expectations: Knowledge, Skills & Abilities:

  • An expert-level understanding of hardware and software PC
  • Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems.
  • Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
  • Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory.
  • Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
  • Strong customer service orientation.
  • A strong team player, works effectively under pressure, and ability to multi-task.
  • Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
  • Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.
  • Exceptional documentation skills.
  • Exercise proper judgment taking care of client computers or sensitive data; and consult with supervisor.
  • Utilize effective time management skills and sets and adhere to deadlines.
  • Ability to lift 50 pounds (monitors, printers, scanners, etc.).

Special Conditions of Employment:

  • May be required to work variable hours and overtime, including weekends.

Background check:  

  • Successful completion of a pre-employment background check.

KEYWORDS:

HelpDesk : IT, Helpdesk Support, Desktop operating systems, Desk Side Support, Desk Side, IT Support, Technical Support, Windows Support, MAC Support, MACOSX Support, Remote Support, Support Tech, 24x7, Support Technician, Outlook Migration, Exchange Migration, printer support, VOIP Support, LAN Support, Windows Support, Windows 7, Windows XP, Windows 8, antivirus software, spyware, desktop computers, network servers, network printers, remote connections, connectivity, networks, MS Office, desktop technician, PC technician, support engineer, PC support, desktop support, PC ticketing, laptops, fixing, cabling, LAN/WAN, network. Cisco switches, hubs, TCP/IP, IP, troubleshooting, SMS, Active Directory, Dell Kace, Help Desk systems, A+, CompTIA, Dell Support, HP Support

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