Desktop Support Engineer

Cynet Systems   •  

Whippany, NJ

Industry: Technology


Not Specified years

Posted 32 days ago

  by    Cynet Sytems

We are looking for Desktop Support Engineer for our client in Whippany, NJ

Job Title: Desktop Support Engineer

Job Location: Whippany, NJ

Job Type: Contract 12 Months

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • IT desktop support engineer with experience in customer facing role and ability to quickly fix client side issues with end user device (Laptop, Desktop, Mobile),
  • Managing & interfacing with end user for any IT incident or request.
  • Local management of desktop service provisioning (all workstations and laptops and other peripheral IT equipment such as printers/scanners).
  • Support for Mobile devices, Smart phones and Audio Visual equipment
  • First line support for Voice (Cisco Call Manager, IPC trader voice)
  • Application support (1st-2nd line) for any core services and local apps specific to location.
  • Develop and upkeep of site documentation and local procedures.
  • Ensuring tasks driven via business demand are completed to users' satisfaction or escalated where appropriate.
  • Responsible for the installation of hardware in the Tech Room, working with the functional teams (eg. networks, server, voice, AV) to ensure successful configuration and implementation into production.
  • Identify and implement continual improvements to the service through, for example incident root cause analysis, trend analysis and procedural reviews.
  • Support any local/global initiatives and project works i.e. Network upgrades, office expansions, smart phone rollout, etc
  • Local IT vendor management.
  • Support of local power downs i.e. manage external vendors, own shutdown/power-up, liaise with CRES and ISS.
  • Wish list: candidate having bankingexperience as well.