Desktop Support Engineer

  •  

Palo Alto, CA

Industry: Software

  •  

Not Specified years

Posted 403 days ago

  by    Aman Verma

This job is no longer available.

Required Experience:

 

·        Cloud Based DTS

·        Experience with Zendesk (ticketing sytem)

·        Experience with Office 365, PC’s (Dells preferred), Video Conferencing Software.

·        Impeccable Customer Service Experience.

·        Some experience with Macs will be good.

. Good Comm skills, excellent learning skills

. Excellent troubleshooting and supporting skills.

. Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.

. Analyze and make recommendations for hardware and software standardization.

. Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

. Perform other duties as required

. Maintain an inventory of hardware, software, and miscellaneous computer and network supplies for immediate and/or planned future use.