Desktop Support Consultant

  •  

Des Moines, IA

Industry: Information Services

  •  

5 - 7 years

Posted 256 days ago

  by    Sai Inteli

This job is no longer available.

Title: Desktop Support

Location: Des Moines, IA

Duration: 12-24 Months

Interview: IN Person

JOB DESCRIPTION

Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshootingexperience to cover anything on the desktop.

Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshootingexperience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk supporttechnician and must have experiencesupporting complex systems and/or custom hardware/softwareCandidate must be able to:

-Handle difficult situations with clients and turn them into a win for the Help Desk team

-work trouble tickets from ticketing system

-solve issues desk side visits and through remote desktop

-answer how to questions and resolve issues related to applications, printers, connectivity

-Image, setup and install new PC?s

-maintain a positive outlook, be professional, and provide excellent customer service

Some work may be required outside of M-F (8am to 4:30pm), not to exceed a 40 hour work week

Required

More than 4years of relevant experience and preferrededucation of 2yeardegree or equivalent technical study

Experienced in PC (desktop/laptop/thin client) support - both desk side and remote

Experienced in PC operating system support - Windows7/10 installation, patching, and troubleshooting              

Desktop ?Windows7 to Windows10 Migration

Ability to troubleshoot issues with Microsoft Office 2010/2013   

Windowsnetworking TCP/IP Configuration and troubleshooting

Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome

Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software     

Troubleshoot network printers

Experienced in Windowsnetworking TCP/IP configuration and troubleshooting

Ability to modify system registry (regedit)

Printers - troubleshoot network printer connectivity issues

Understand and comply with State of Iowa security requirements        

$90K - $100K