Desktop Support

  •  

Charleston, TN

5 - 7 years

Posted 178 days ago

  by    Cynet Sytems

This job is no longer available.

?We are looking for Desktop Support for our client in Charleston, TN

Job Title: Desktop Support

Job Location: Charleston, TN

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.? 

Job Description:

  • Desktop Migration Management

PURPOSE OF THE JOB:

  • Provide Day to day operations support as Level 2 to end users.
  • Deployment of Laptops (Windows7, 10 OS) to the end users.
  • Provide Pre and Post Migration support for Laptop deployment
  • Provide specialized hardware / software / network problem diagnosis / resolution for customer?s end users.
  • Provide onsite hands and feet support for Server and Network related issues.
  • Coordinate and manage relationships with vendors and support groups to have the resolution for any issues that come across during the migration.
  • 5+ years of experience on Field Services and having supported Widows/End user device migrations involving hardware, software, and networks.
  • Disciplined, systematic problem-solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating system (Windows7, 10)

Data Migration:

  • Migrate data from existing device to new device
  • Migrate data from Server and One Drive to the local machine.
  • Able to configure VPN at the client PC.
  • Able to troubleshoot VPN related issue

Skype for Business:

  • Able to configure, train (end users) and troubleshoot issues.

Applications:

  • Able to fix application related issues which resulted due to issues on local machines (eg: Browser, Java, Cache etc?)
  • Able to install and configure application based upon SOPs provided.

MS Office Suite:

  • Able to fix issues around MS-Word, MS-Excel, MS-PowerPoint.
  • Internet browsers (e.g. Explorer, Netscape, Firefox)
  • Able to Configure Printers

Mobile Device Support:

  • Able to configure email and other approved applications like iTunes on mobile device like iphone, iPAD, Android.

Other Common Desktop Applications:

  • Able to troubleshoot and fix other common desktop applications Firefox, Adobe etc.

Imaging:

  • Able to install windows10 image using USB media or Source Image Server like MDT.
  • Able to Install or removes hardware/software using supplied installation instructions and tools.
  • Capable of conducting tests of the hardware/ software affected using supplier test procedures and diagnostic tools. Corrects malfunctions. Documents results in accordance with agreed procedures.
  • Manage the repair of desktop equipment through the effective management of third party suppliers.

SCCM:

  • Able to troubleshoot client relates issue, like SCCM agents not communicating with the server, co-ordinate with SCCM team to push the necessary software to the end user systems.
  • Install or removes hardware/software using supplied installation instructions and tools for the applications/software that failed to install through SCCM

Ticketing Tool:

  • Knowledge of working on an ITSM tool - Service Now

Networking:

  • Basic knowledge of LAN, WAN principles.
  • Able to troubleshoot network issues
  • Able to provide hands and feet support for network devices at Data centres.

Certifications:

  • Windows7,10 certified professional is preferred.
  • CompTIA A+ certification