Desktop Support

Confidential Company  •  Chandler, AZ

5 - 7 years experience  •  Technology

Salary depends on experience
Posted on 08/11/18 by Cynet Sytems
Confidential Company
Chandler, AZ
5 - 7 years experience
Technology
Salary depends on experience
Posted on 08/11/18 Cynet Sytems

We are looking for Desktop Support for our client in Chandler, AZ

Job Title: Desktop Support

Job Location: Chandler, AZ

Job Type: Contract - 12 Months / Contract to Hire / Direct Hire

Job Description:

Responsibilities:

  • Adhering to SLAs
  • ITIL Processes awareness and adhering to
  • Should able to work indenpendtly 
  • Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
  • Troubleshooting technical issues
  • Data Center Cabling and perform all Cabling in accordance with industry standard best practices
  • Basic understanding of datacenter management, Network, Telecom and VOIP , Rack and Blade servers, Storage, Backup, Tape library
  • Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup
  • Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
  • Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
  • Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
  • Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
  • Improves and maintains customer and employee satisfaction
  • Performing asset inventory activities as needed
  • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

Technical Requirements:

Required Skills / Qualifications:

  • Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer 
  • Experience in Providing Hands & feet Support for Network and Datacenter
  • Equipments/Devices
  • Strong Microsoft Operating System installation(Win XP/Win 7) and troubleshooting skills
  • Strong experience in troubleshootingMS office (Outlook, Word, Excel, Powerpoint etc)
  • Strong desktop support knowledge including hardware, software, and networking concepts
  • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
  • Basic understanding of Audio/Video equipment and conference room setup
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations
  • Troubleshoot and assist end users with mobile device setup, activations and performance issues.
  • Handheld ? Blackberry, Android & IOS support knowledge
  • Strong Customer service skills
  • Strong written and verbal communication skills

Soft Skills:

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Should have a great customer handling skills 
  • Able to handle unforeseen situations
  • High level of acceptance

Other Skills / Experience:

  • Must have professional experience using various Windows desktop operating systems. 
  • Strong desktop supportexperiencerequired. 
  • Excellent trouble-shooting skills and basic knowledge of data center and network cabling

Years of Experience:

  • Min 5+ years experience in a similar position Work in similar technical profile.
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