Desktop Support

Cynet Systems   •  

Anchorage, AK

Industry: Technology

  •  

Less than 5 years

Posted 13 days ago

  by    Anne Lee

Job Title: Desktop Support - Direct Hire / Full Time / Perm

Job Location: Prudhoe Bay, AK / Anchorage, AK

Job Type: Full Time / Perm / Direct Hire + Benefits

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • PC Staging Technicians will be responsible for software and hardware installation and configuration.
  • Maintain and repair a variety of equipment, install drivers, update systems firmware and BIOS, install Local Area Networks (LANs) and Virtual LANs.
  • PC Technicians must have excellent troubleshooting skills along with exceptional organizing and time management skills.
  • PC Technician candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity.
  • They must be customer service-oriented, articulate and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.
  • Selected candidates may be required to provision and maintain mobile devices

Essential Duties and Responsibilities:

  • Installing, configuring and maintaining desktop and laptop PCs and peripherals, such as printers
  • Installing and configuring application and operating system software and upgrades
  • Troubleshooting and repairing hardware and network connectivity issues
  • Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
  • Knowledge and familiarity with mobile devices (Smartphones/iPads)
  • Perform company and customer specific technical work for technology initiatives.
  • Document all work performed and enter requests for new services from staff and customers in the appropriate help desk system.
  • Performing DELL hardware break fix support.
  • Staging of customer PC and deployments.
  • Perform other technology related duties as assigned.

Required Skills and Abilities:

  • Proficient PC skills, specifically in Windows and IOS environments
  • Knowledge and familiarity with mobile devices (Smartphones/iPads)
  • Ability to document, track and monitor a problem/issue to a timely resolution
  • Strong problem-solving ability
  • Works in a team environment and assist team members on various issues
  • Provides other ad hoc support and duties as assigned
  • Works in an environment with competing priorities

Education / Expertise:

  • Tech skills: Technical, Associates or Bachelor's Degree in Computer Science or related field - 1+ year of experience in IT in a support role, Help Desk, Desktop, etc - Imaging experience