Desktop Support Analyst


White Plains, NY

Industry: Staffing & Recruiting


Less than 5 years

Posted 389 days ago

  by    Radhika Arora

Our client is seeking a Desktop Support Analyst who can work independently alongside one other Desktop resources to support a user base of approximately 325 users. The Desktop Analyst will have a good working knowledge of the Windows operating system and be able to provide end-user support in an enterprise environment. Must possess good communication skills and service delivery attitude. The successful candidate will have exceptional interpersonal skills, technical communication skills, as well as a strong work ethic and positive attitude.


  • Assist in video and web conferencing set-ups
  • Provide escalation status notification on service impacting events
  • Understanding of networking (LAN, WAN), and active directory
  • Ability to work with vendors on site
  • Track and updateevents in the trouble ticketing system in a clear and efficient manner, previous use of Ivanti HEAT a plus
  • Install and support printers locally and networked in all regional offices
  • Computer installations, exchanges and troubleshooting
  • Mobile device experience and support for iOS, Android and Blackberry Devices
  • Assist in mobile device e-mail setup via the MobileIron MDM Platform and use of the MobileIron Mobile Application
  • Ability to reimage PC and Laptops as needed via PXE boot imaging process
  • Video and web conferencing set-up, working with LifeSize and Cisco Codecs
  • Projector set-up and organization for presentations in conference rooms
  • Cisco IP Phone installation and replacements
  • Experience with the Cisco Jabber messaging platform a plus
  • Working on level 2 and 3 escalations from the Support Desk and other departments
  • Oversees loaner laptops, ensures correct software is installed and logs laptops in and out


  • 4years' experience providing support to users and IT operations required
  • Experience with troubleshooting desktops in an enterprise WAN environment
  • Ability to demonstrate out-of-the-box problem solving skills
  • Understand end-user needs and expectations
  • Strong knowledge of Windows operating systems, hardware components of desktop and laptop PCs and Microsoft Office; knowledge of other legal-specific applications
  • Knowledge and ability to remove virus/malware
  • College degreepreferred, or comparable experience
  • Additional training/certifications (MCSE, SCCM) in relevant area of study strongly preferred

$80K - $200K