Desktop Infrastructure Engineer

Zoetis Inc   •  

Kalamazoo, MI

Industry: Pharmaceuticals & Biotech


5 - 7 years

Posted 32 days ago

Engineering, Delivery, Support

  • Engineer and deploy standardized client endpoint solutions and services
  • Security focused desktop engineering
  • Technology standards & roadmaps
  • Contribute to enterprise systems architecture and design
  • Drive the standardization and rationalization of the Zoetis infrastructure platform
  • Assist in the creation, maintenance and communication of the Zoetis Client platform technology standards
  • Work with chosen service providers in the deployment and ongoing support of all Client endpoint services
  • Engineering level support of Client platform and services
  • Security Tool integration and performance testing
  • Lifecycle management of all relevant technologies
  • Project Management for med-large Infrastructure projects

Additional responsibilities – in collaboration with other IT groups

  • Interact with vendors and other technical support teams for monitoring & management, systems maintenance and enhancements etc.
  • Partner with the Security & Network teams to develop secure, innovative, high business value client solutions
  • Manage vendor relationship(s) as appropriate, including SLA monitoring, development of new services, continuous improvement initiatives
  • Provide appropriate technical and operational input to the sourcing and procurement of infrastructure hardware and software purchase, licensing, service, and maintenance contracts, etc.
  • Project a culture of flexibility, 'get it done', collaboration, 'how can I help?', Keep It Simple
  • Work with senior level management to provide program updates, solicit feedback, and follow through on critical escalations
  • Develop management dashboards and reporting to analyze operational metrics and drive continuous improvement initiative



  • Bachelor's degree in a recognized and relevant technical or business-related field, or equivalent practical experience


  • 5-6+ years of relevant work experience
  • Recent relevant experience in Windows platforms, technologies and services
  • Clear understanding of IT Infrastructure lifecycle: Architecture, Design and Operations. Working knowledge of all areas of IT Infrastructure.
  • Diverse technical team experience
  • Experience in a commercial environment, preferably life sciences, with the ability to manage and prioritize multiple projects and resources concurrently, managing budgets and forecasts for IT investments.
  • Knowledge of pharma/animal health or similarly 'regulated' businesses

Technical Skills

  • Advance experience with Group Policy, configuration management, OS image engineering and deployment (BigFix experience a plus)
  • Microsoft Azure Services, including Azure Active Directory, modern authentication architectures, OMS, Autopilot, Intune and Microsoft Office 365 is preferred
  • Modern Workplace technologies.
  • Excellent root cause analysis skills
  • Experience with scripting languages (e.g., PowerShell, Java scripting, Perl scripting, VBScripts) is a plus

Travel Requirements

  • Expected to be ~10%.