Desktop Engineer


Marshalltown, IA

Industry: IT Consulting/Services


Not Specified years

Posted 295 days ago

  by    Gagan Kapoor

This job is no longer available.

Position Title: Desktop Engineer

Position Number: 276225

Location: Marshalltown, IA

Desired Skill Set:

Desktop Support, Trouble Tickets

Position Description:

Desktop Support

Start Date: 01/29/2018

End Date: 01/27/2019

Location: Marshalltown, IA 50158

Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment

This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshootingexperience to cover anything on the desktop.

Candidate must be able to:

-Handle difficult situations with clients and turn them into a win for the desktop support team

-work trouble tickets from system

-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on

-solve issues desk side and through remote desktop

-answer how to questions and resolve issues related to applications, printers, connectivity

-setup and install new PC''s, 

-maintain a positive outlook, be professional, and provide excellent customer service

This person select will work at the Iowa Veterans Home in Marshalltown as their primary place of duty.

Greater detail outlined in the skills matrix.

Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week

More than 4 years of relevant experience and preferred education of 2 yeardegree or equivalent technical study

? Ability to work independently and take initiative in resolving desktop issues

?Experience in PC (desktop/laptop/thin client) support ? both desk side and remote 

?Experienced in PC operating system support ?Windows 7/10 installation, patching and troubleshooting

? Ability to troubleshoot issues with Microsoft Office 2010/2013 

? Ability to troubleshoot issues with Microsoft Internet Explorer 10/11

? Ability to install and troubleshoot issues with a variety of in-house developed and 3rd-party software

?Experienced in Windowsnetworking TCP/IP configuration and troubleshooting

? Ability to modify system registry (regedit)

?Experienced in Google device (Chromebox/Chromebook) support

?Experience in support of Google Office Suite of products

? Printers ? troubleshoot network printer connectivity issues

? Printers ? hardware maintenance (toner/maintenance kit replacement)

? Thorough understanding of Microsoft Active Directory ? client side

? Ability to use industry standard remote tools ? preference for SCCM

?Experience with hard drive encryption ? encrypting, decrypting, and troubleshooting, preference for Bitlocker and Winmagic SecureDoc

? Industry certification (A+, Network+, MCP, etc)


Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.

$80K - $90K