Desktop Engineer

Herc Rentals   •  

Bonita Springs, FL

Industry: Business Services

  •  

8 - 10 years

Posted 296 days ago

This job is no longer available.

1744

Job Overview

Responsible for desktop engineering, installation and support for a packaged applications and desktop/laptop delivery and support.

Responsibilities

  • Maintain and manage an accurate inventory of hardware assets
  • Maintains software library and packaging with associated licenses to include end user allocations
  • Support and plan application lifecycle for supported Herc enterprise applications
  • Coordinate projects as assigned
  • Provides operational support for endpoint protection, encryption, client management, and other client-side computer management solutions
  • Work with other Desktop support to provide engineering technical solutions in support of business requirements
  • Ensuring appropriate documentation is in place for assigned responsibilities
  • Support will include troubleshooting, repair, and installation of hardware, software, and operating systems for Mac and Windows  
  • Consult with clients and team members to provide hardware and software recommendations
  • Prepare equipment for surplus including secure removal of data
  • Deliver monthly reports to supervisor; project based communications as required

Requirements

  • 8+ years total information technology experience
  • Ability to contend with a multi-tasking, dynamic environment to meet deadlines
  • Interacts with management, technical, and business users to understand the business and technical requirements of the organization regarding assigned work tasks
  • Work in a collaborative manner with other team members to balance and address operational tasks, project work, and business requests
  • Experience deploying assets/software to large user base (1000+)
  • Strong documentation skills
  • Strong written and verbal communication skills
  • Project management or coordination experience
  • Experience working with multi-vendor contracts and managed services contracts
  • Experience with software package creation for automating deployment
  • Experience with Desktop architecture and design

*LI-RF1

Preferred Skills

  • Familiarity with Active Directory group policies and OU hierarchies
  • Familiarity with Storage solutions
  • Familiarity with Networking
  • Experience with ServiceNow desirable
  • ITIL certification desirable
  • Applicable Microsoft certifications a plus

Educational Background

Bachelor - Business-related field and/or relevant experience in lieu of a degree