Desktop Engineer


Des Moines, IA

Industry: IT Consulting/Services


Not Specified years

Posted 277 days ago

  by    Gagan Kapoor

This job is no longer available.

osition Title: Desktop Engineer

Position Number: 277586

Location: Des Moines, IA

Desired Skill Set:

Desktop Support

Position Description:

Desktop Support

Location: Des Moines, IA 50319

**Please submit Skills Matrix (skills listed below) with Formatted Resume** 

Will perform all roles of a Desktop Support staff. Will be first contact for support tickets escalated from the Help Desk staff and will assist staff with hardware issues and imaging desktop equipment

Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week

This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshootingexperience to cover anything on the desktop.

Candidate must be able to:

? Handle difficult situations with clients and turn them into a win for the desktop support team

? Work trouble tickets from system

? Be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on

? Solve issues desk side and through remote desktop

? Answer how to questions and resolve issues related to applications, printers, connectivity

? Setup and install new PC''s,

? Maintain a positive outlook, be professional, and provide excellent customer service


? More than 4years of relevant experience and preferrededucation of 2yeardegree or equivalent technical study

?Experienced in PC (desktop/laptop/thin client) support - both desk side and remote 

?Experienced in PC operating system support - Windows7/10 installation, patching, and troubleshooting 

? Desktop ?Windows7 to Windows10 Migration

? Ability to troubleshoot issues with Microsoft Office 2010/2013 

?Windowsnetworking TCP/IP Configuration and troubleshooting

? Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome

? Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software 

? Troubleshoot network printers

?Experienced in Windowsnetworking TCP/IP configuration and troubleshooting 

? Ability to modify system registry (regedit)

? Printers - troubleshoot network printer connectivity issues

? Understand and comply with security requirements 


?Experienced in Google device (Chromebox/Chromebook) support 

?Experienced in support of the Google Office Suite of products

?Experienced in Apple device (iPad, MacBook and iPhone) support 

? Thorough understanding of Microsoft Active Directory - client side 

? Ability to use industry standard remote tools - preference for SCCM 

?Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and McAfee 

? Industry certification (A+, Network+, MCP, etc.)


Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.