Deskside Support

  •  

Waverly, WA

Less than 5 years

Posted 208 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for Deskside Support for our client in Seatte, WA

Job Title: Deskside Support

Job Location: Seatte, WA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

PURPOSE OF THE JOB:

  • Technical knowledge of Desktop/Laptop level troubleshootingExperience in Lotus Notes troubleshooting, Internet and Networking, Active Directory, File share, Print server.
  • Laptop/Desktop Imaging - Depot service. Laptop/Desktop Hardware troubleshooting.
  • Software/Application-client installation and troubleshooting Good technical knowledge of Operating systems like Windows XP, 7. Technical Knowledge in Webex, Communicator, and Lotus notes. Comfortable with remote support

PRINCIPAL ACCOUNTABILITIES:

  • Remote desktop connectivity applications: RDP, pcAnywhere, LANDesk MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange ,Lotus Notes Internet browsers (e.g. Explorer, Netscape, Firefox)
  • VPN and remote dial-in users 
  • Support for laptop, desktops, and printers, Fax Machines, Scanners, PDA, blackberry support & All Smartphones
  • Generally support8hrs x 5 days during business hours of client . However, willing to work from 6 AM to 8 PM in respective sites
  • On callsupport during weekend / off hours in case required.
  • Driver license with Vehicle, Using Personal vehicle for official purpose in required situation
  • Flexible to work from different locations in Atlanta & other sites when required.
  • Willing to learn new technologiessupported by clients.

KNOWLEDGE, SKILLS & EXPERIENCE:

  • 3-4 yrs of University education post High school (B.Sc. or Diploma)
  • 1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.
  • A + Certification.
  • 1-3years help on desktop services is must, supportexperience with problem solving involving hardware, software, and networks.
  • Dell certification preferred
  • Phone supportexperience necessary
  • ITIL knowledge of V2 or V3. Especially on Service Desk/Desktop Support, Incident, Problem, and Change Management
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows2000
  • Servers: Windows2000, Windows2003, Windows2008,
  • Knowledge of Active Directory, Exchange 2003/2007/2010, Lotus Notes 8.0/8.5.
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center/Support Suite
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools, LANDesk,MS Office Suite (XP, 2003, 2007,2010): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (e.g. Explorer, Chrome, Firefox),VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • PDA, blackberry support, All Smart phones
  • Others: Adobe Acrobat and other common desktop common applications used in enterprise.