Deskside Support

  •  

Rolling Meadows, IL

Not Specified years

Posted 173 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for Deskside Support for our client in Rolling meadows, IL

Job Title: Deskside Support

Job Location: Rolling Meadows, IL

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.? 

Job Description:

  • Technical knowledge of Desktop/Laptop level troubleshootingExperience in O365 clients, Lotus notes, Internet and Networking, Active Directory, File share, Print server.
  • Laptop/Desktop Imaging - Depot service. Laptop/Desktop Hardware troubleshooting.
  • Software/Application-client installation and troubleshooting Good technical knowledge of Operating systems like Windows7 and 10. Technical Knowledge in Webex, Communicator, and Lotus notes. Comfortable with remote support.
  • Senior Executive support onsite.
  • Supporting Mac and apple devices.

Job Responsibilities:

  • Remote desktop connectivity applications: RDP, PCAnywhere, LANDesk
  • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
  • Lotus Notes
  • Internet browsers (e.g. Explorer, Netscape, Firefox)
  • VPN and remote dial-in users 
  • Support for laptop, desktops, Mac, and printers, Fax Machines, Scanners, 
  • PDA, and Smartphones
  • Generally support8 hrs x 5 days during business hours of client. However, willing to work from 6 AM to 8 PM in respective sites
  • On callsupport during non-business hours in case required
  • Willing to learn new technologies supported by clients.
  • Support All senior executives at on site.

Required Skills / Experience:

  • 3-4 yrs of University education post High school (B.Sc. or Diploma)
  • 1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.
  • A + Certification.
  • 3 - 6years?experience on desktop services is must, supportexperience with problem solving involving hardware, software, and networks.
  • Toshiba/Dell certification preferred
  • MDM supportexperience necessary.
  • Apple mobile device support.
  • ITIL knowledge of V2 or V3. Especially on Service Desk/Desktop Support, Incident, Problem, and Change Management
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems

Clients: 

  • Windows10, Windows7.

Servers:

  • basic knowledge in Windows2003, Windows2008. Windows2012
  • Knowledge of Active Directory, Exchange 2003/2007/2010, Lotus Notes 8.0/8.5.
  • Mac support.
  • MS Surface support.
  • ITSM ticketing tools such as Service-now, Remedy, HP Service Center, Peregrine Service Center/Support Suite 
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools, LANDesk
  • MS Office Suite (XP, 2003, 2007,2010,2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (e.g. Explorer, Chrome, Firefox),
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • PDA, blackberry support, All Smart phones

Others: 

  • Adobe Acrobat and other common desktop common applications used in enterprise.
  • Prior Experience of handling senior executives.