Deskside Support Lead / Manager

Confidential Company  •  New York, NY

IT Consulting/Services

Salary depends on experience
Posted on 11/30/17 by Emily Russo
New York, NY
IT Consulting/Services
Salary depends on experience
Posted on 11/30/17 by Emily Russo

We are looking for Deskside Support Lead/Manager for our client in New York City, NY

Job Title: ??Deskside Support Lead/Manager

Job Location: New York City, NY

Job Type: Contract – 12 Months / Contract to Hire / Direct Hire

Job Description:

Mandatory Skills:

  • Experience on Charles River Trading and/or Black Mountain

Required Skills:

  • Production Support for the International Wealth Management Alternative Investment platform.
  • You will be communicating extensively with the Trading Business and providing L1 Business Support / Level 2 Technical Support for the Charles River System (OTC Derivatives/Futures/Commodities Products) and Black Mountain System (Credit & Collateral LoanObligations, Fixed Income Products).
  • You will also be involved in the Risk and Finance Data Services support areas providing time sensitive reporting to the business that must turn in artifacts to regulatory governing bodies.
  • The expanded role requires Expertise in Incident Management and Problem Management life cycle; along with providing daily oversight and governance over Incident / Service Request Service Levels trends and correction reporting.
  • The Role responsibility breakdown is 60% Desktop Support, 30% Project Management. 10% deep technical analysis
  • Good, well rounded knowledge of financial markets. - strong communicator with the confidence to interact with senior management.
  • Experience in project management / delivery of multiple projects.
  • Strong academic record - strategic thinker / pro-active.
  • Strong MS Excel / PowerPoint / Word skills.
  • Well-developed analytical skills with attention to detail.
  • Very organized, with good time management skills and ability to multi-task while working well under pressure.
  • Experience on Charles River Trading and/or Black Mountain (Mandatory)
  • Experience with SQL querying (Oracle / Microsoft SQL) Experience with Windows Server (e.g. handling files, searching logs, checking processes)

Desirable Skills:

  • App Dynamics Proactive Monitoring, DevOps, SVN, JIRA, confluence, knowledge with scriptingtechnologies like JS, Python, Perl, Unix Shell scripting.,
  • UNIX platforms, Sybase, Oracle, SQLDatabases, Networks and Servers, ITIL Certified Preferred ,Management experience managing a small team.

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