Deskside Support

Cynet Systems   •  

Hilliard, OH

Industry: Technology

  •  

Less than 5 years

Posted Yesterday

  by    Cynet Sytems

We are looking for Deskside Support for our client in Hilliard, OH

Job Title: Deskside Support

Job Location: Hilliard, OH

Job Type: Contract 12 Months

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • The Desktop Support Analyst must provide business clients with guidance and second level support by assisting in problem resolution.
  • The Analyst acts as the key contact for on-site and remote clients for workstation problems, requests for new equipment or services and production problems and inquiries

Primary Responsibilities/Accountabilities:

  • Knowledge about RF Guns and previous experience is a plus.
  • Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client's satisfaction.
  • Provides second level support to the Help Desk Analyst and responds to problem tickets in a timely and efficient manner.
  • Receives, coordinates and installs desktop equipment and software according to department standards and procedures, and as needed.
  • Interacts with Help Desk and Network Services personnel to provide timely information regarding problem tickets and their resolution.
  • Provides desktop visits to business clients to assess their problems, coordinate the right equipment/software to resolve problems or process service requests.
  • Maintains contact with clients and second/third level support personnel on operational and production problems.
  • Maintains software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.
  • Upholds the enterprise policy and procedures as well as recommends new and improved guidelines to ensure compatibility and better service to users of personal computers.
  • Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing desktop solutions.
  • Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication.
  • Strives to learn the job functions of the position's immediate supervisor as well as peer level positions with whom the individual interacts.
  • Adheres to Service Level Agreements as outlined in the Help Desk Policies and Procedures.
  • Should have knowledge in Desktop Imaging & Scripting.
  • Extensive knowledge on Hardware & O/S Trouble Shooting.
  • Should be expert in deployment of operating systems locally & globally.
  • Good knowledge in Microsoft Operating System - Windows XP & Windows 7 /8.
  • Good understanding of IP telephony setups and installs
  • Solid Blackberry and iPhone troubleshooting skills
  • Basic understanding of Macs – Nice to have.
  • Basic understanding of Networking Technologies.
  • Basics of Active Directory and Servers
  • Understanding of Helpdesk Ticketing System such as Remedy or Service NOW
  • Knowledge on all standard Desktop Applications.
  • Excellent customer service skills. – This is a MUST!
  • Excellent troubleshooting skills – This is a MUST!
  • Excellent interpersonal skills to interact with various individuals with diverse backgrounds – This is a MUST!
  • The ability to learn and understand new technology and skills quickly
  • Ability to react to and act upon feedback.
  • Must to be a team player

Position Requirements:

  • High school diploma or equivalent is required.
  • BS or BA degree in computer science, business administration or related field is preferred.
  • 3 years of personal computer experience.
  • Familiarity with existing operating systems is required.
  • Experience with MS Office applications suite is required.
  • Good oral, telephone and written communication skills.