?We are looking for Deskside Support for our client in Denver, CO
Job Title: Deskside Support
Job Location: ?Denver, CO
Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire
- The positions requested will provide specific Deskside support at client office .
- They will provide troubleshooting and support to users.
- Duties include diagnosing and correcting hardware and software problems;
- assisting in routine physical deployment, configuration, and installation of desktop and laptop microcomputers, printers, video displays, software products, etc to support EHR deployment.
- Requires use of an automated help desk system (Computer Associates Service Desk) to track progress and resolution of reported problems.
- The requested staff resources will be dedicated to a variety of Deskside supportresponsibilities including setting up Windows7 computers, McAfee encryption, and Windows7/10 and Office 2010, basic troubleshooting and ticket resolution, and support of existing Deskside staff during the high priority and high volume period.