Deskside Support - CSI-IS-075

Cynet Systems   •  

Mason, OH

Industry: Technology

  •  

11 - 15 years

Posted 6 days ago

  by    Cynet Sytems

We are looking for Deskside Support for our client in Phoenix, AZ / Greensboro, NC / Boston, MA (Multiple Locations)

Job Title: Deskside Support

Job Location: Phoenix, AZ / Greensboro, NC / Boston, MA (Multiple Locations)

Job Type: Contract 12 Months

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • Minimum 10 yrs hands on experience as deskside/Onsite support/local IT engineer
  • Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices
  • Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills
  • Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
  • Strong desktop support knowledge including hardware, software, and networking concepts
  • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
  • Basic understanding of Audio/Video equipment and conference room setup
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
  • Troubleshoot and assist end users with mobile device setup, activations and performance issues.
  • Handheld Blackberry, Android & IOS support knowledge
  • Strong Customer service skills
  • Strong written and verbal communication skills
  • Good Understanding of ITIL processes
  • Hand on Experience on ITSM tools like Service Now

Mandatory Certification:

  • CCNA Certified

Soft Skills:

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Able to handle unforeseen situations
  • High level of acceptance

Locations:

  • West Chester, OH / Cincinnati, OH / Mason, OH / Brown Summit, NC / Fayetteville, AR / Iowa City, IA / Kansas City, KS / Andover, MAa