Deskside Support

Cynet Systems   •  

Burlington, MA

Industry: Technology

  •  

Less than 5 years

Posted 29 days ago

  by    Cynet Sytems

We are looking for Deskside Support for our client in Burlington, MA / Essex, MA

Job Title: Deskside Support

Job Location: Burlington, MA / Essex, MA

Job Type: Contract 12 Months

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • Install, configure, maintain and repair all computer hardware and related peripherals.
  • Maintain audio/visual equipment and support conference room operation.
  • Distribute, install, maintain, manage and provide guidance on all networked and standalone PC software.
  • Coordinate new installation and upgrade projects across functional areas.
  • Travel to local remote site within 50-mile radius of Home location. Quarterly, must be able to travel to other Client facilities in other neighboring states.
  • Additional Job Duties (include but are not limited to):
  • Under general direction, acts as a project leader on most projects, and on the most complex information technology system problems; and works independently as a high-level technical specialist.
  • Interface with staff on software license issues: performs software audits to assure compliance with Client policy, State and Federal Information Protection laws, and Federal Copyright Law.
  • Configure, test and integrate new hardware.
  • Instruct end users on hardware and software applications.
  • Coordinates the purchasing of parts needed for repair.
  • Maintains audio/visual equipment and supports conference room operation.
  • Research, evaluate, and test new computer products and services.

Requirements:

  • Prior experience in a fast-paced business environment with responsibility for projects from implementation to maintenance.
  • Thorough working knowledge of computer hardware, software and associated operating systems is required.
  • Ability to think critically and provide constructive feedback.
  • Excellent organizational and communication skills.
  • Significant experience with computer based and networked hardware and software systems.
  • Experience with computer hardware troubleshooting, excellent analytical problem solving; understand and follow technical directions.

Qualifications:

  • Prior experiencesupporting a diverse computer environment.
  • Thorough working knowledge of computer hardware, software and associated operating systems is required.
  • Knowledgeable in LAN operations.
  • Prior responsibility for projects from implementation to maintenance.
  • Significant experience with computer based and networked hardware and software systems.
  • Ability to prioritize time-critical activities in a fast-paced environment.
  • Strong, positive customer service experience.
  • Experience with computer hardware troubleshooting, server configurations, active directory, DHCP, DNS/WINS.

Education:

  • Bachelor's degree with emphasis in information systems, computer science or related field and 3 years experience; or Associates Degree or Technical Certification and 5 years experience; or 10 years experience only.

Physical Requirements:

  • The IT Support Technician II is required to perform physical activities on a daily basis as part of the baseline position description.
  • Physical demands on the technician include, but not limited to, lifting various units weighing up to 40 pounds, sitting or standing for long periods, kneeling, and using manual tools (dexterity).