Deskside Support


Atlanta, GA

Industry: IT Consulting/Services


Less than 5 years

Posted 267 days ago

  by    Cynet Sytems

This job is no longer available.

??We are looking for Deskside Support for our client in Atlanta, GA

Job Title: Deskside Support

Job Location: Atlanta, GA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • Technical knowledge of Desktop/Laptop level troubleshootingExperience in O365 clients, Lotus notes, Internet and Networking, Active Directory, File share, Print server.
  • Laptop/Desktop Imaging - Depot service. Laptop/Desktop Hardware troubleshooting.
  • Software/Application-client installation and troubleshooting Good technical knowledge of Operating systems like Windows7 and 10. Technical Knowledge in Webex, Communicator, and Lotus notes. Comfortable with remote support.
  • Senior Executive support onsite.
  • Supporting Mac and apple devices.

Job Responsibilities:

  • Remote desktop connectivity applications: RDP, PCAnywhere, LANDesk
  • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
  • Lotus Notes
  • Internet browsers (e.g. Explorer, Netscape, Firefox)
  • VPN and remote dial-in users 
  • Support for laptop, desktops, Mac, and printers, Fax Machines, Scanners, 
  • PDA, and Smartphones
  • Generally support8hrs x 5 days during business hours of client. However, willing to work from 6 AM to 8 PM in respective sites
  • On callsupport during non-business hours in case required
  • Willing to learn new technologiessupported by clients.
  • Support All senior executives at on site.

Required Skills / Experience:

  • 3-4 yrs of University education post High school (B.Sc. or Diploma)
  • 1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.
  • A + Certification.
  • 3 - 6years?experience on desktop services is must, supportexperience with problem solving involving hardware, software, and networks.
  • Toshiba/Dell certification preferred
  • MDM supportexperience necessary.
  • Apple mobile device support.
  • ITIL knowledge of V2 or V3. Especially on Service Desk/Desktop Support, Incident, Problem, and Change Management
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Clients: Windows10, Windows7.
  • Servers: basic knowledge in Windows2003, Windows2008. Windows2012
  • Knowledge of Active Directory, Exchange 2003/2007/2010, Lotus Notes 8.0/8.5.
  • Mac support.
  • MS Surface support.
  • ITSM ticketing tools such as Service-now, Remedy, HP Service Center, Peregrine Service Center/Support Suite 
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools, LANDesk
  • MS Office Suite (XP, 2003, 2007,2010,2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (e.g. Explorer, Chrome, Firefox),
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • PDA, blackberry support, All Smart phones
  • Others: Adobe Acrobat and other common desktop common applications used in enterprise.
  • Prior Experience of handling senior executives.