Deputy Program Manager

AceInfo Solutions, Inc.   •  

Bowie, MD

Industry: Professional, Scientific & Technical Services

  •  

11 - 15 years

Posted 28 days ago

The Deputy Program Director plays a key leadership role on the ISSA contract. In conjunction with the Program Manager, the Deputy is responsible for overseeing the implementation of key campaign projects. This position requires the ability to work across multiple stakeholder groups to ensure mission success. The successful candidate will be responsible for coordinating and collaborating with numerous subcontractors and stakeholders to meet client-satisfaction goals and objectives. They should be a highly skilled, passionate and innovative leader with extensive management experience in a dynamic and fast-paced setting.

Responsibilities

  • Direct and prioritize the work load of infrastructure operations personnel
  • Ensure the consistency and maintainability of existing projects by creating, maintaining, and enforcing standards/procedures for implementing technical solutions
  • Meet with customers to define requirements for services and present cost-effective technical solutions
  • Manage information technologyvendor relationships
  • Work with corporate staff for administrative duties and staffing
  • Serve as a technical subject matter expert for senior management and other staff
  • Experience with IT infrastructure, Systems Administration/Engineering and Data Center projects
  • Lead projects throughout the entire systems lifecycle from inception through deployment and closing
  • Control and monitor project budget, scope, schedule, progress, and risks including timely communication to internal and external project stakeholders
  • Provide weekly dashboards/status reports per PMO requirements
  • Align IT technologies to complement and support the operation of the business.
  • Prioritize, manage and document IT requests
  • Support the preparation of cost/effort estimates for internal and external work
  • Ensure IT systems are security compliant with most recent FISMA, NIST and other security standards

Qualifications

Candidate must have the following knowledge, experience, and abilities:

  • Excellent track record of organizing and leading teams to deliver exceptional customer service – will lead a team of 100+people
  • 10+ years of experience managing IT service delivery in an enterprise class environment
  • Must be experienced supporting a large Data Center
  • Able to develop a positive, supportive, team oriented work environment
  • Able to develop and continuously improve operational processes and practices
  • Experience with troubleshooting and resolving technical issues for end-users, problem ticket escalation, and proactive service/support
  • Ability to provide coaching, technical guidance and training to team members
  • Ability to guide the team and directly assist in developing standard operating procedures (SOPs), work instructions, policies and procedures
  • Ability to oversee multiple projects and teams to meet project milestones, schedules, and scope in alliance with best practices
  • Ability to facilitate requirements gathering sessions and document requirements, including validating requirements with stakeholders

Required Technical Skills / Experience:

  • Excellent oral and written communication skills
  • Bachelor’s Degree in Computer Science/Engineering/ Information Systems or related discipline
  • Must be PMI PMP, ITIL certified
  • Must have experienceworking with Federal Government

Other Skills / Experience:

  • Leadership
  • Conflict Management
  • Decision-Making
  • People Management
  • Dependable
  • Reporting Skills
  • Deadline-Oriented
  • Critical Thinking and Problem Solving Skills
  • Planning and Organizing
  • Communication Skills
  • Persuasiveness
  • Influencing and Leading
  • Delegation
  • Team Work
  • Adaptability
  • Stress Tolerance

Security Requirements:

  • Candidate must be a U.S. Citizen and able to pass a Public Trust Assessment

Place of Performance:

  • Bowie Data Center in Bowie, MD