Deputy Director, Fleet Operations Center in Seattle, WA

$200K - $250K(Ladders Estimates)

Holland America Line Inc   •  

Seattle, WA 98160

Industry: Hospitality & Recreation


11 - 15 years

Posted 47 days ago

The Deputy Director will be responsible for facility and system support for the Fleet Operations Center (FOC) and the Fleet Emergency Response Center (ERC) as well as the oversight, operational support, management and administration of the Fleet Operations Center watchstanders and watch supervisor(s). They will oversee the planning, execution and evaluation associated with company Emergency Response Organization drills and training exercises; and the development and enhancement of company day to day operations as well as emergency response policies and processes, incident reporting, FOC watchstander training and adherence to standard operational procedures.


  • Provide facility and system oversight for the company's purpose built/dedicated ERC and FOC. This includes:
  • Develop and maintain a Standard Operating Procedure (SOP) for the ERC and FOC. Coordinate and collaborate with other departments to ensure their processes are up to date and promulgated in the SOP.
  • Ensuring that both hardware and software technology systems used in the ERC and FOC are functional, sufficient and effective; ensuring that the hardware and software fully support the processes and procedures required for the Holland America Group Fleets.
  • Ensuring that the processes for standing up and the operations of the Emergency Response Center during emergency situations are effective and as streamlined as possible.
  • Continually reviewing, updating and refining ERC and FOC operational checklists and job aids.
  • Overseeing and administering all ERC and FOC specific training and organizational development.
  • Manage the Holland America Group emergency response exercise program, including leading the development/design of exercise scenarios, coordinating all planning associated with drill execution (including coordination with outside organizations and agencies), overseeing the evaluation process associated with each exercise, and follow up after each exercise with an emphasis on lessons learned and strategies for improvement, including infrastructure, policy, process and procedural changes.
  • Lead efforts associated with the development and/or enhancement of company emergency response policies, processes and procedures, including the development of detailed planning and coordination tools to support responses to emergency situations and taking a leading role in emergency response pre-planning efforts.
  • Manage the training program associated with the company FOC and ERC, including the identification, development and coordination of all training by position required to ensure effective ERC and FOC operations during routine and crisis operations, with periodic assessments and/or enhancements to that training program being accomplished.
  • Assist in maintaining IMO required Search and Rescue (SAR) Plans of Cooperation, including development, updating, overseeing the execution of required drills, and the tracking of drills and plan reviews.
  • Continually research and build company institutional knowledge of Rescue Coordination Centers (RCCs) and other emergency response resources worldwide in the regions where company vessels routinely and periodically sail.
  • As appropriate, visit and build working relationships with external regulatory and first response agencies in the regions in which company vessels sail.
  • Continually work with and interface with the company's Care Team organization and other company resources with a specific connection to the company's emergency response processes.
  • Ensure the company Emergency Response Program complies with all legal requirements (international, flag state and specific national requirements), as well as Carnival Corporation's Global Health, Environmental, Safety and Security Management System (GHESS) procedures, industry standards and other associated agreements.
  • Develop and manage special projects that provide benefit to the Holland America Group fleets, with emphasis on the successful implementation of new technologies related to fleet operational management and emergency response.


  • Completed Merchant Marine Academy training for deck officer and fully licensed as Master for ships in the international trade and for unlimited tonnage, or equivalent alternative experience including military expertise/experience.
  • Minimum of 10 years of sailing experience as a Deck Officer on a Holland America Group Ship with the most recent assignment as Captain or Staff Captain (desired not required).
  • Minimum of 10 years' experience in a Marine Industry in operations or military equivalent.
  • Minimum of three years' experience in operations center watchstanding and supervision
  • Familiar the latest national and international maritime conventions, rules and regulations governing passenger shipping
  • Familiar with the latest developments of modern electronic navigation and maritime bridge communication equipment
  • Strong leadership capacity and problem solving skills
  • Strong computer skills
  • Strong writing skills including technical writing in English
  • Strong communication skills in English


  • Flexible Work Schedule! – 9/80 alternative workweek schedule option providing each employee with one (1) weekday off every two weeks.
  • Time off benefits – 8 paid holidays, paid vacation and paid sick time
  • Travel – Generous Cruise and Travel Privileges for you and your family
  • Health – Complete benefit plans including medical, dental, vision and flexible spending accounts
  • Wellness – Health and wellness programs include discounted health benefits and memberships
  • Tuition Reimbursement – Up to 80% with a maximum of $3,000 per fiscal year
  • 401(k) – Company match of 33% on employees first 6% contribution with 100% vesting after 4 years of service
  • Profit Sharing Plan – Eligible after 1 year of service
  • Employee Stock Purchase Plan – Discount on Carnival Corporation stock
  • Training – In-house Discover University courses on professional development
  • Rewards & Incentives – Employee Recognition and Reward Programs; rideshare, financial commuter incentives; special employee discounts for local venues, banking services and retail stores

Valid Through: 2019-10-26