Deploy Eng / Support Agent in Waterloo, ON

$80K - $100K(Ladders Estimates)

Vital Images   •  

Waterloo, ON N2J 1A1

Industry: Healthcare


Not Specified years

Posted 48 days ago

At Vital, what we do matters. As a leader in the medical imaging software industry, this is at the heart of every product we develop, every service we provide, and especially each member of our team. Vital is part of Canon Medical Systems, and together we lead the industry with the latest health imaging informatics solutions. We improve the quality of patient care by developing innovative products that enable the exchange, analysis and storage of clinical information across health care enterprises and communities. Our products handle millions of medical images and health records a day across the world. Vital Images experiences the best of both worlds with a dynamic and collaborative environment, casual culture, and agility of a mid-sized company, while having the support and resources of Canon.

The Deployment and Support Engineer is a technical and customer-facing position working with the Professional Services team to support our customers. The Deployment Engineers work closely with customers, project managers and product development to deploy new installations, service existing installations and provide level 2 and 3 support for our customers.

The role

We seek a technically inclined individual with a customer focus who can handle a range of responsibilities including, but not limited to:

  • Deployment of Vital software solutions: From small IT solutions to complex regional solutions with several 3rd party system integrations – you play an important role in the entire deployment process: From system architecture and design to final acceptance testing
  • Service and support (Level 2 and 3) of existing customer installations as required
  • Proactive service based on system monitoring information
  • Technical tasks in assisting with project deployment such as installing virtual machines, OSs and software and scripting
  • Helping clients to understand our technologies in relation to imaging and clinical workflows.

What you bring to the team

You are thorough, analytical and engaged in your work. Your skillset enables you to see and understand all aspects of an issue and get to the root of it. You will be part of a dedicated team, working across the Karos Health organization toprovide our customers with the best possible support.

The right candidate is smart, curious and engaged, and is able to document experience with the following:

Must have

  • Degree in Computer Science or similar or at least 5 years'experience in a related position
  • Experience deploying PACS solutions and /or strong clinical background on imaging.
  • Previous experience working with large healthcare enterprises either directly as a member of the healthcare enterprise or a vendor of the healthcare enterprises.
  • Excellent communication skills: Written, verbal and listening.
  • Must be able to multitask
  • In addition, you have experience in one or more of the following areas:
  • Shell scripts under bash or Ruby/Perl scripts
  • HTML, XML, PHP, and SQL
  • Experience with CentOS and Red Hat Enterprise Linux
  • Experience with administration of standard service such as: Apache, bind, Directory Server, NTP, NFS or OpenSSL
  • Experience with DB2, Cassandra, PostgreSQL, or MySQL
  • Network administration: IPv4 networks, NAT, VLAN and VPN
  • Network sniffing: Wireshark or tcpdump
  • Active Directory configuration and administration

Nice to have

  • Knowledge of healthcare standards: IHE, DICOM and HL7
  • Bilingual French / English

What we offer you

We offer a dynamic work place, competitive compensation, and room for growth. This is an environment in which things move quickly — there is a lot to do and you'll have the opportunity to wear many hats if you want to. We have a casualdress code and offer flexible work hours and actively foster work-life balance, because anything else simply isn't sustainable. Our Waterloo office is located in uptown within walking distance of University of Waterloo, Waterloo Park and countless local eateries and coffee shops. We enjoy a fun and dynamic workplace culture in a beautiful building that boasts exposed brick and beams, comfortable collaborative workspaces, plenty of natural light and an incredible roof-top patio for our much-loved BBQ lunches. We're looking forward to hearing from you!

Valid Through: 2019-10-21