Department Operations & Underwriting Manager

Capital One Financial   •  

Richmond, VA

Industry: Financial Services


Less than 5 years

Posted 361 days ago

This job is no longer available.

West Creek8 (12080), United States of America, Richmond, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Department Operations & Underwriting Manager

Our High Line Underwriting Team within Small Business Card is growing.  We are seeking an experienced Department Ops & Underwriting Manager accountable for leading and developing a team of high line underwriters and 2-3 Unit Managers. 

You will need to use your skills to communicate to a diverse group of individuals from front line associates to leaders within the business.  You will be accountable for ensuring smooth operation of various processes that contribute to the production of sound quality credit decisions.  

We are seeking a candidate that has significant commercial or small business underwriting experience and managerial experience who can recruit new talent and build a high performing underwriting team.  You will need excellent time management skills and a proven track record of setting and meeting ambitious goals.  
The candidate will be on point for developing associates’ commercial/small business underwriting skills and partnering with the High Line teams, Client Development and Product Teams.


  • Improve commercial/small business underwriting decision performance
  • Execute on talent management activities to meet LOB goals
  • Manage to the Operations’ budget to achieve business goals
  • Develop near and long term staffing business goals/vision
  • Deliver high quality process and workflow changes
  • Create a positive associateexperience, develop an associate engagement program focused on developing underwriting talent and rewarding and recognizing associates
  • Design underwriting processes that create great customer experiences
  • Ensure compliance with all federal and regulatory requirements

Basic Qualifications:

  • Bachelor’s degree or Military Experience
  • At least 3 years of People Management experience (preferably operations)
  • At least 1 yearexperience of business financial spreading
  • At least 1 yearexperience of Microsoft Office


  • Bachelor's Degree in Finance, Accounting or Economics or Military Experience
  • At least 5 years of People Management experience
  • At least 2 years experience of leading a team for Commercial or Small Business underwriting