Delivery Manager, North Region

 •  MuleSoft Toronto, ON and 3 other locations

Software

Salary depends on experience
Posted on 12/18/17
Toronto, ON
Software
Salary depends on experience
Posted on 12/18/17

MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Delivery Manager on our Services team, you will play a key part of our Services practice growth, help implement best practices and new methodologies, and help our organization continually define what delivery excellence is within MuleSoft. Our Delivery Managers handle all aspects of the post-sale Services engagement, and you will manage a vast portfolio of customers and projects that will vary in size, complexity, industry domain, and use-case in general across their entire lifestyle. On top of driving projects toward completion, you will also play a key part in the renewal and add-on sales process. 

What you’ll achieve:

3 months:

  • Complete MuleSoft product training and become an expert in our Outcome Based Delivery methodology
  • Learn our Services team internal process as it relates to booking and revenue recognition, staffing and resourcing, partner engagement, and engagement kickoff and closure
  • Own and manage at least one billable account in a solo capacity; take a leadership role in staffing your accounts for extensions and subsequent SOWs

12months:

  • Contribute to enhance and expand our Outcome Based Delivery methodology
  • Work with Services leadership to help build out your practice
  • Become a key stakeholder in your accounts renewal and add-on process through continuous collaboration with Engagement Managers, Customer Success, and Account Executives

What you’ll need to be successful:

  • Ability to manage a portfolio - time management, prioritization, setting customer expectations
  • Engagement Planning - technical understanding, strategic mindset, translating MuleSoft vision (API-Led) into a tangible project plan
  • Engagement Execution - identify and mitigate risk, status reporting, and operations
  • Post Engagement - ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal best practices
  • Deep program management experience managing multiple projects varying in size at one time; PMP/Scrummaster certifications preferred
  • Track record of executing projects from start to finish with a strong prioritization and time management POV
  • Technical understanding to evangelise our vision and implement it into project/account planning
  • Track record of reviving high pressure/at-risk accounts
  • Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers
  • Generalist attributes between technology, consulting, project delivery, and internal practice building
  • Familiar with Netsuite OpenAir or similar PSA tool
  • Familiar with both agile and waterfall methodology

About Us

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. MuleSoft's Anypoint Platform is at the heart of the applications and services you use every day, like Spotify and Salesforce, from Global 500 corporations to emerging companies in approximately 60 countries. Hiring the best and brightest people is our number one priority—our people define our culture and our future. We’re committed to providing an equal opportunity workplace where everyone is supported and inspired to fulfill our mission and build a successful company together. One of the fastest growing software companies, now with 18 global offices, we’ve been named the #1 Top Workplace in the Bay Area and a best place to work five years in a row—but we’ve barely scratched the surface. We need fiercely determined people to help us take on this challenge. Join the team!

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