Posted 423 days ago
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
PURPOSE AND OBJECTIVES
With industry expertise that touches more than 70% of the world’s business processes, SAP is uniquely positioned to lead our customers in their digital transformation journey. Digital business is built on new computing infrastructure– S/4 HANA as the core, plus the pillars of mobile, cloud, Big Data and analytics – accelerated by SAP Leonardo, the Internet of Things (IoT), advances in Machine Learning, and innovations like Blockchain. DBS Delivery leaders must know Fast Growth and Next Gen technology, be able to articulate E2E benefits to our SAP customers, have full command of SAP’s new Delivery methodologies and business approach, and continually lead with a diversity and inclusion mindset as SAP attracts and develops digital talent for the future.
The Digital Business Services (DBS) - NA Delivery Executive is a customer facing Services teams leader responsible for managing large-scale programs approximately equaling $15-$25 million dollars. The Delivery Executive will be focused on providing leadership and guidance for our customer’s transformation strategy by managing and executing complex implementations (cloud, on-premise or hybrid) implementation initiatives with a complete focus on customer success. Most projects will utilize Agile and rapid prototyping methodologies. This role requires a combination of deep subject matter and industry expertise in project and program management. The ideal candidate will have had recent customer-facing experience, as well as exposure to compliance, strategy development, and supporting the license and consulting sales and bid management processes.
The Delivery Executive is a Strategic role responsible for ensuring that SAP Services is regarded as “the” partner of choice for our customers by leading/helping them through all phases of their journey towards SAP’s digital platform and transformation strategy. They have the qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business units and service partners/vendors. They have demonstrated ability to manage complex projects or programs that require coordination of work between various parties such as: third party sub-contractors, SAP Custom Development, SAP Global Delivery, SAP Active Global Support.
The primary metrics of success are project revenue, project profitability, customer satisfaction. S/he is responsible for customer’s satisfaction by developing, coaching, and managing Services teams. Additional metrics related to Innovation are those related to driving customer adoption of innovation solution including S4/HANA adoption Cloud adoption and renewals the digitization initiatives of our customer. This role will report directly to the DBS NA Head of (name of organization).
EXPECTATIONS AND TASKS
Transformational Leadership & Development
Customer Satisfaction - This person will ensure the highest possible satisfaction with customers, playing an active and visible role in all major client transformations, acting as trusted advisor to our clients.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
The ideal candidate would be a proven senior executive with 15+ years of leadership and business management with at least 7-10 years of leading diverse and matrixed teams.
Business travel requirements: Regional travel across all of North America – and some potential Global travel.
PROFESSIONAL TRAINING & CERTIFICATIONS