Delivery Engineer

Dell   •  

MA

Industry: Professional, Scientific & Technical Services

  •  

Not Specified years

Posted 32 days ago

Key Responsibilities

  • Installs Dell EMC software products as per the specifications in the Statement of Work, Scope document and the Architecture Design Document
  • Performs highly complex and/or extended-stay software implementations
  • Successfully manages relations with Customers utilizing well-developed negotiation and influencing skills to acquire the internal and external resources necessary for optimal results
  • Supports Program Managers and Project Managers in developing Scopes of Work and Project Plans
  • May also occasionally support other activities as needed
  • Represents Dell EMC in a professional manner to customers, Dell EMC Partners and other Dell EMC personnel at all times
  • Trains customer personnel when authorized by Deploy Management
  • Provides support and instruction to less experienced co-workers, through classroom training sessions or on-the-job mentoring
  • Acts as a mentor where possible and assists or presents training development environments to peers, customers and other organizations
  • Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedure
  • Keeps Project Managers informed of activities, alerting of any issues promptly
  • Provides updates to Dell EMC case tracking system and or other technical applications for Software implementation and Problem Reporting/Resolution
  • Work with the Project Manager to complete end-of-project reports
  • Tracks, maintains and reports any travel and expense activities which are re-billable to the customer based on the engagement's Statement of Work
  • Seeks advice or assistance from Deploy management and/or CS Technical Support as required during difficult customer situations
  • Works in conjunction with Dell EMC CS or Deploy colleagues to ensure effective resolution of technical issues encountered during implementations

Essential Requirements

  • Experience in Dell EMC CI/HCI technology
  • Proficiency in hardware, software and/or operating systems environments.
  • Ability to influence others to achieve results.
  • Communication and interpersonal skills
  • 8-10 years' experience and BA Degree required.

R92482