The Dedicated Support Engineer provides on-site support for Micro Focus products. The DSE will develop business relationships with the customer's technical and management staff, and support the customer by gaining first-hand knowledge of their system, configuration and business needs. Additionally, the engineer should be an evangelist for Micro Focus technology and help the customer understand how to address upcoming business requirements. The engineer will be available to respond in a timely manner (defined in the contract) to any issues that may arise with the implemented Micro Focus technologies and custom solutions, and will utilize resources within Micro Focus as needed to assist with these issues. An engineer will also listen to the needs of their customer for opportunity discovery and forward to the appropriate internal team (Sales, Services) for further development. Additional responsibilities and skill requirements are listed below.
In this position the DSE will cover several Micro Focus products and will need to be a quick study on new product functionality and features. The products you will support are eDirectory, Access Manager (NAM), Sentinel, and Identity Manager (IDM). The DSE will need a broad mix of skills and, most importantly, the ability to work well with a structured yet dynamic environment. In addition, the DSE candidate should possess the ability to work well in highly charged situations, have strong teaming skills and the ability to provide outstanding customer service.
As a DSE, you will:
Job ID 2017181