Dealer Relations Manager

automotiveMastermind   •  

Fresno, CA

Industry: Automotive

  •  

Less than 5 years

Posted 69 days ago

This job is no longer available.

What you will do:

  • Responsible for day-to-day dealer relationship management and champions the adoption and ongoing use of the company product in the dealerships
  • S/he executes launch planning, manages the product implementation and delivers initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits
  • This person is the first point of contact for our dealerships handles issues and follows up on those that have been escalated
  • S/he brings best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships
  • This person must have an in-depth understanding of the product functionality and related services as well as an overview of the technical functionality to train effectively and communicate appropriate usage
  • In addition, the DRM will ensure that product changes, new features and releases are communicated and implemented in a timely manner
  • This position will cover a geographical area and work as part of a larger team reporting to a Regional Area Manager
  • S/he will also deliver training from time to time to company team members as part of their onboarding process

Who you are:

  • Bachelors’ degree in Business, Management, Marketing or a related field
  • 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
  • Significant experience working with CRM tools and are at ease with technology
  • Think quickly on your feet and handle ambiguity
  • Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
  • Know how to establish rapport and develop meaningful relationships with your clients
  • Negotiate effectively, finding the win-win solution to problems
  • Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way
  • Ability to perform as part of a larger team and work independently to schedule and prioritize your work
  • Regularly assess your own performance and adapt your work to achieve better results
  • Must believe in what you do and feel a vested interest the company’s success.