DC Account Manager / Relationship Manager

USI Holdings Corporation   •  

Glastonbury, CT

Industry: Finance & Insurance


8 - 10 years

Posted 48 days ago

General Description:

Acts as DC Department liaison to clients. The CG DC Account Manager consults with clients on complex issues such as plan design, compliance, product developments, special projects, fees, etc. He/she is responsible for the overall relationship management with the main focus on client satisfaction and retention. Primary executive-level contact who will provide clients' management teams with industry-level overview, trends, etc. while exploring cross-sell opportunities for USI.


  • Measure service quality and ensure that DC depart meets client deliverables on an ongoing basis
  • Perform quality control checking and coordinate delivery of periodic plan Investment Reviews; effectively work with service teams to implement any investment fund changes requested by clients
  • Ensure timely completion, review and delivery of annual plan Direct Analysis Report Cards; schedule meetings to discuss results with clients and establish action plans for the upcoming year
  • Coordinate education campaigns for assigned plans to demonstrate their value to employees and promote plan participation, including development of compliance-approved materials and delivery of presentations as needed
  • Ensure required fee disclosures are accurately prepared and delivered to clients in accordance with industry regulations
  • Participate in the pricing, documentation and completion of special projects, including preparation and proper filing of Supplemental Service Agreements executed by clients
  • Assist with department's monthly billing, ensuring project billing log is updated timely
  • Ensure monthly metrics are accurately and timely recorded for department reports to management
  • Educate sales representatives on technical and legislative changes, product enhancements, DC policies and procedures, etc.
  • DC Department liaison to the legal department coordinating plan drafting, amendments, SPDs, corrective actions, etc. Ensure assigned plans are in compliance with IRS/DOL regulations
  • DC Department liaison to other departments, including Health & Welfare, Defined Benefit, Accounting, Communications, Marketing, etc. to service clients and identify cross-sell opportunities
  • Build and maintain a positive team spirit
  • Assume the lead role in the establishment of new client relationships and new business implementation for retirement plans, including:
  • Assist with prospective client website demonstrations, DC capabilities/finalist presentations
  • Manage conversion of assigned new business following department checklists/procedures
  • Lead and actively participate in transition meetings or conference calls
  • Establish and continually review conversion timetable; monitor progress, working with service teams to ensure timely completion of all deliverables
  • Coordinate timely preparation and execution of required plan documentation for all parties, including USICG, USI Securities, USI Investment Advisors, the Plan's trustee/custodian, etc.
  • Develop client-specific materials to address unique client needs and plan provisions
  • Establish proper client expectations and adjust with client as required
  • Mentor DC new hires at all levels, individually or in group setting, sharing company and industry expertise with team members; participate in development and delivery of internal training sessions; provide constructive feedback to DC Senior Management concerning new hires' progress
  • Complete special projects as requested by the DC department, including product development initiatives, creation of client materials, periodic re-engineering of current processes ensuring compliance with regulatory changes, etc. including participation in applicable committees and communication to staff and/or clients as needed

Knowledge, Skills and Abilities:

  • Bachelor's or more advanced degree in Mathematics, Business, Finance or Accounting
  • Advanced computer skills-knowledge of Windows environment, including Excel, Word and PowerPoint
  • 7-10 years minimum related business experience, demonstrating recordkeeping and compliance expertise
  • ASPPA certification preferred
  • Ability to creatively and proactively problem-solve, adhering to all regulatory requirements
  • Ability to stay organized and focused in a busy environment
  • Effective communication skills with clients and co-workers, both verbal and written
  • Personable and credible
  • Demonstrates cooperation and collaboration in a team setting17914