Datacenter / NOC Engineer L1

Less than 5 years experience  •  Telecommunications.

Salary depends on experience
Posted on 09/21/17
Virtual / Travel
Less than 5 years experience
Telecommunications.
Salary depends on experience
Posted on 09/21/17

ob Summary

The Level 1 NOC Engineer will report to the NOC Lead/Operations Manager and be responsible for providing Level 1 phone support, network monitoring, and technical support with CenturyLink to one of our largest financial customers.

Job Description

  • Demonstrate thorough understanding of monitoring tools
  • Demonstrate understanding of customer’s applications and components associated with each application.
  • Single point of contact for all customer communications and escalations.
  • Thorough understanding of Monitoring Tools, IT standard operating procedures (SOP), work instructions (WI) and Server support documentation for Network Operations Center (NOC).
  • Rack, stack and cable equipment as needed.
  • Provide training and mentoring to other team members as they progress in mastering their professional skills and as they learn company and industry best practices
  • A strong team player who is accountable towards business urgency, work in shifts to provide onsite 24x7 coverage to customer, be flexible to work beyond stipulated hours

    Essential duties: 

  • Analyze and reportnetwork and server alerts generated by the monitoring tools (such as SevOne, IP SLA) to the NOC Lead, Network Engineer and Nextgen Domain Operations per escalation matrix.
  • Act as first line of contact for all Trouble Ticket issues, maintain the shift log and deliver the report to customer's distribution list.
  • Create and follow up to change requests, incidents/Break-fixes and perform otherscheduled activities within the SLA requirements.
  • Interface with financial customer's personnel and vendor personnel including Network (Arista, Cisco), Carriers (Zayo, Lightower), market data providers (ICE, NSDQ, BATS), Server (HP) and storage (NetApp) to perform needed support.
  • Provide input to shiftreports and coordinate handover of incomplete activities to the next-shift

    engineers.

  • Do periodic physical checks of the cages at NJ2x and NJ3 datacenters to look for anomalies in server, network and facility infrastructure.
  • Coordinate and store all IT equipment with CTL shipping department.
  • Maintain vendor and visitor contact lists, escort authorized visitors to the cage (with backup provided by other CenturyLink on-duty local or remote NOC personnel).
  • Create tickets and coordinate server break fixes with the financial customer's server maintenance vendor.
  • Maintain inventory of spare parts for Network and Server equipment.
  • Occasional emergency restarts of equipment in the datacenter, as needed.

     

Qualifications

  • Technical knowledge and understanding of basic network design and iOS commands.
  • Experienced with various monitoring tools and ability to perform basic troubleshooting
  • Racking, stacking and cabling of equipment
  • Excellent phone and written communication skills
  • Self starter requiring to work with little or no direction
  • Ability to handle multiple tasks and responsibilities
  • Ability to follow through and bring closure to open incidents
  • Ability to maintain professional demeanor under pressure like conditions

    Desired skills: 

  • Certification(s) in areas of expertise MCP, CCNA or higher

     

    Education or Equivalent Experience:

    Minimum of 2 to 4 years relevant experience in NOC/production support environment (preferably in banking/brokerage industry)

Education

Associates or Equivalent

Requisition #:155311

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