Datacenter Incident Manager

Confidential Company  •  Southlake, TX

11 - 15 years experience  •  IT Consulting/Services

$100K - $110K
Posted on 09/26/17 by Emily Russo
Confidential Company
Southlake, TX
11 - 15 years experience
IT Consulting/Services
$100K - $110K
Posted on 09/26/17 Emily Russo

We are looking for Datacenter Incident Manager for our client in Westlake, TX

Job Title: Datacenter Incident Manager

Job Location: Westlake, TX

Job Type: Contract – 12 Months / Contract to Hire / Direct Hire

Job Description:

  • Must have 10+ years of experience in the Data Center Operations field
  • Knowledge and work experience on ITIL Processes
  • Should be good in Microsoft office (Excel)
  • Should have handled Incident tickets, Change tickets and participated in the Sev1 bridge calls for issues.
  • Good troubleshootingexperience on servers (Windows)
  • Worked on Incident Mgmt. tool (Remedy, Service Now, CA Service Desk etc.. and monitoring tools (CA Spectrum, Alertsite) etc..
  • Should have experience on applying server patches, using tool or scripts.
  • Experience on Scheduling tool (Autosys, TWS) would be preferable
  • Willing to be on-callsupport in the weekends

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